Add office photos
All Filters
7 Frontline Managed Services Jobs
Service Desk Analyst
2-7 years
₹ 4 - 4.25L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Service Desk Analyst
Frontline Managed Services
posted 8d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Serve as the initial contact for reporting technical issues, and answering questions regarding upgrades, installations, and other software/hardware/network issues.
- Effectively communicate with requesters in a clear, positive, and professional manner (in accordance with Intelliteach script, spelling, grammatical, and related guidelines);
- Accurately diagnose client technical issues; gather the necessary information; and perform standard, preliminary research using all relevant available resources
- Effectively implement the steps found in available resources by following the instructions and using a variety of remote access, user admin, and related tools
- Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation (per client guidelines)
- Escalate unresolved issues to the appropriate channels
- Identify potential outages and other problems (via information gathering, ticket trends, etc.) and communicate the information to Team Leads in a timely manner.
OTHER DUTIES
- Performs other duties as assigned by management
- Provide backup support to other team members
- Follow all quality, safety, and company guidelines to ensure a safe and productive work environment, and actively live the company values.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Service Desk Analyst roles with real interview advice
What people at Frontline Managed Services are saying
Rating based on 1 Service Desk Analyst
review
Anonymous · IT Support
in Goa, Goa
Likes
Everything
Dislikes
They should allow people to work from home. Specially Service Desk Analyst.
Read 1 reviewService Desk Analyst salary at Frontline Managed Services
reported by
5
employees
with 2-14
years exp.
₹4
L/yr - ₹6.1
L/yr
10%
more
than the average Service Desk Analyst Salary in India
View more details
What Frontline Managed Services employees are saying about work life
based on 26 employees
Strict timing
Monday to Friday
No travel
Night Shift
Frontline Managed Services Benefits
View more benefits
Compare Frontline Managed Services with
Wipro
Compare
HCLTech
Compare
Tech Mahindra
Compare
TCS
Compare
Infosys
Compare
Cognizant
Compare
Accenture
Compare
IBM
Compare
Capgemini
Compare
DXC Technology
Compare
Marpu Foundation
Compare
Huawei Technologies
Compare
HCL Infosystems
Compare
Exotic Learning
Compare
JioMart
Compare
Amazon Logistics
Compare
Karma Ayurveda
Compare
Evision Technoserve
Compare
InternEzy
Compare
Cogoport
Compare
Similar Jobs for you
Share an Interview