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Specialist, Patient Experience
ZocDoc
posted 5d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
As a Patient Experience Specialist, youll be responsible for solving problems before they exist and creating magical moments for Zocdoc patients that inspire a strong connectivity between user and brand. If you have a passion for delivering amazing customer service experiences for a customer obsessed company that is truly making an impact, this is the role for you. As a Zocdoc r, you will realize, our customer service team touts an incredible, supportive, and hands on culture.
Youll enjoy this role if you are:
- A natural optimist, bring an empathetic and enthusiastic approach to problem solving, and a master of building authentic connections with our customers: you genuinely enjoy and find fulfillment in helping others and it shows through your interactions
- A team player, who enjoys working in a highly collaborative (and extremely fun) team environment
- Driven and motivated by providing best in class customer service experiences that leave a lasting positive impression and inspire continued utilization and advocacy of our products
- Highly adaptable with a learners mindset, and someone who is excited to learn new techniques and systems
Your day to day is:
- Supporting patients via chat, email, and phone ensuring a seamless Zocdoc experience
- Using your multitasking abilities to field requests from multiple users simultaneously
- Applying your problem-solving skills to answer patients questions and make sure they get the appointments they need
Youd be successful in this role if you have:
- A great deal of initiative, resourcefulness, attention to detail, and sense of ownership
- Impeccable written and verbal communication skills, sharp focus, and the ability to flourish in both independent and collaborative settings
- Top-notch customer service skills (experience at a service-based company is a plus)
- The ability to quickly learn and thrive in a fast-paced work environment
- A passion for improving the lives of people through technology is a must
Benefits:
- An incredible team of smart and supportive people
- A competitive compensation package, including attractive medical insurance
- Daycare/creche facility for kids
- Corporate wellness programs with Headspace
- Cellphone and wifi reimbursement
- Competitive parental leave
- Annual sponsored health check ups
- Sabbatical leave (over 5 years)
Employment Type: Full Time, Permanent
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What ZocDoc employees are saying about work life
based on 41 employees
Flexible timing
Monday to Friday
No travel
Night Shift
ZocDoc Benefits
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