Customer Experience Partner - SCM

Maersk is the largest shipping and container logistics company in the world. A $40bn organisation with over 85, 000 people, we ship roughly 20% of the world s container freight. We re bringing our organisation together to become an integrated container shipping and logistics company, fundamentally re-thinking how we do business. Maersk is going through times of unprecedented change. As we aspire to secure sustainable growth of our businesses, we need to re-think the way we engage with our customers and partners. Digitisation and IT are taking centre stage in enabling this engagement. Join us in Transport and Logistics IT as we re-think what technology can do to drive growth.

Find out more about us: https://www. maersk. com

Job Description

Builds strong relationships with customers to gain an understanding of their business, delivers excellent customer service and maximizes sales opportunities.

Roles & Responsibilities

• Delivers a positive customer experience for all customers and ensures a smooth execution of the end to end shipment lifecycle by working closely with the customer and internal teams.
• Ensures all products and services are sold to the customer to maximize profitability.
• Builds strong relationships with all stakeholders including offshore GSC teams.
• Is responsible for customer satisfaction and has experience with customer interaction.
• Understands customers' business drivers, needs and requirements. Manages the sales pipeline, segmentation and accurate forecasting.
• Handles incoming customer services queries, issues and exception management.
• May support the Customer Experience Partner and internal teams.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

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