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10 ZocDoc Jobs
Integration Support Specialist
ZocDoc
posted 28d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Ensure high uptime and performance of complex integrations by monitoring systems, troubleshooting issues, and collaborating with internal and external technical stakeholders.
- Perform regular proactive maintenance, including finding optimization opportunities to enhance performance.
- Monitor infrastructure health and configurations to maintain system stability.
- Conduct deep-dive investigations into integration errors, reviewing system logs, uncovering root causes, and making configuration adjustments as needed.
- Escalate client-side issues to external contacts and thoroughly document bugs for escalation to engineering teams.
- Partner with clients and engineering teams to implement long-term solutions.
- Collaborate with Integration Engineers on developing and testing new integration builds and assisting with client communication.
- Own documentation and inter-team training for new integration builds and integration best practices.
- Act as a liaison between clients, internal teams, and external EHR partners to ensure successful integration experiences.
- Thrive in dynamic environments and embrace new challenges.
- Enjoy simplifying complex issues and communicating effectively with diverse stakeholders.
- A motivated self-starter with strong problem-solving and issue-resolution skills.
- Passionate about learning and collaborating in a small, dynamic team.
- Strong foundation of technical skills and a curiosity to learn more.
- 2+ years of experience in a progressively responsible Tier 2 technical support or helpdesk role.
- Strong customer service background with excellent oral and written communication skills.
- Proficient in troubleshooting tools such as Jira/Confluence, Postman (or similar API tools), and network troubleshooting.
- Intermediate PC software troubleshooting experience (e.g., reviewing Windows logs, using command-line tools).
- Bachelor s degree in a computer-related field, IT certifications, or equivalent relevant experience.
- Experience with SQL and advanced Excel functions is a plus.
- Decision Quality
- Collaboration
- Managing Ambiguity
- Customer Focus
- Nimble Learning
- Effective Communication
- Driving Results
- Managing Complexity
Employment Type: Full Time, Permanent
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