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Customer Experience/Support Engineer
Motadata
posted 1mon ago
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Flexible timing
Key skills for the job
Job Description
We are seeking a skilled and proactive Customer Experience/Support Engineer to join our team. The successful candidate will be responsible for providing technical support to customers, ensuring that issues are resolved efficiently through our ITSM ticket system while adhering to customer SLAs. This role requires a strong understanding of application technical support, as well as experience with Linux, networking, and virtual environments.
Roles Responsibility:
The list of role and responsibilities of the Customer Success Engineer are as follows (please note this is general indication of expectations, and not an exhaustive list of duties):
- Providing technical support to customers.
- Customer issue resolution through ITSM, Ticket system.
- Ensure Customer SLA are adhered.
- Work with team and ensure healthy, progressive environment in team.
- Ensure customer Satisfaction is achieved through defined Criteria.
- Ensure proper RCA, Documents are prepared and maintained.
Skills and Qualifications:
- Experience in working with Application Technical Support.
- Ability to quickly understand, analyze customer issue.
- Experience working with Linux, Networking, Virtual Environment.
- Good Verbal Communication skills.
- Ability to analyze logs files, networking, database issues using Linux , Networking or Windows Commands.
- Positive Attitude.
Nice to Have:
- Redhat Administration Certification.
- Database Administration Certification.
- Microsoft Administration Certification.
- Experience working with SLA and Escalations.
- Experience working with Databases Relational, Time Series.
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
Within country
Day Shift
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