Implementation Engineer

Position Title: Customer Onboarding Engineer/Sr. Customer Onboarding Engineer
Experience: 3-5 Years/ 5+ Years

Location: Ahmedabad (WFO)

About Motadata:

Motadata is a renowned IT monitoring and management software company that has been transforming how businesses manage their ITOps since its inception. Our vision is to revolutionize the way organizations extract valuable insights from their IT networks.

Bootstrapped since inception, Motadata has built up a formidable product suite comprising cutting-edge solutions, empowering enterprises to make informed decisions and optimize their IT infrastructure. As a market leader, we take pride in our ability to collect and analyze data from various sources, in any format, providing a unified view of IT monitoring data.

We are customer-centric and continuously strive for excellence, enabling organizations to tackle complex IT challenges with ease. Follow us on LinkedIn and be part of an innovative team. Were looking for folks who want to join us in unlocking the true potential of IT together!

Position Overview:
As an Implementation Engineer, you will play a crucial role in the successful deployment of our products and solutions for clients. You will collaborate with cross-functional teams, understand client requirements, and ensure seamless integration and implementation of our technology solutions. The ideal candidate should have a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders.

Roles & Responsibility:

• You need to provide technical guidance/training and customer service for our clients.
• You will learn quickly and adapt to changes. You will maintain a high sense of urgency while staying cool under pressure.
• Coordinate with Business Analyst or Engineering team for solution development
• Handling integration of proposed solutions with the existing hardware setup, legacy systems, and third-party applications
• Flexible travel as per the project requirement.
• Should have good command on network protocols (BGP, MPLS, OSPF, SNMP, SMTP etc..) and
  troubleshooting techniques.
• Excellent written and verbal English communication skills.
• Drive the implementation activity as per the agreed timeline and budget.
• Build rapport with clients.
• Interface with Network Implementation and Engineering as necessary to support ongoing.
  Network activities.
• Product Installations and configuration (Onsite or Remotely)
• Conduct Product Training to client
• Providing proper handover to support team for smooth operations.
• Publish weekly project status to internal and external stakeholders.

Requirements:

• Sound knowledge about SNMP, TRAP, and networking protocols.
• Linux Certification.
• Hands-on middleware, web server, database, router, and switch will be an added advantage.
• You should be able to understand customer requirements and translate the same in solutions.
• Should have experience in application deployment in Linux servers with WEB and Database.
• Application set up with default data configuration.
• Linux, Windows, and networking knowledge along with web server and database.
• Excellent verbal and written communication skills.
• Sound in client coordination and presentation.
• Bachelors degree in computer science, Engineering, or equivalent demonstrated IT work.
• Quick problem-solving ability.
• Understand clients requirements & their current processes.
• Drive User Acceptance Test (UAT) with client and get sign-off done for project closure.
  

Good to have Skill set:

• Hands-on experience on Linux servers, Windows and Networking is a must.