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3.5

based on 35 Reviews

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13 Motadata Jobs

Customer Experience/Support Engineer

Motadata

 · 

3.5

 based on 35 Reviews

2-5 years

Ahmedabad

1 vacancy

Customer Experience/Support Engineer

Motadata

posted 4mon ago

Job Role Insights

Flexible timing

Key skills for the job

Orcale Computer Networking Linux Administration Microsoft Power BI Windows System Administration Database Administration

+ 2 more

Job Description

We are seeking a skilled and proactive Customer Experience/Support Engineer to join our team. The successful candidate will be responsible for providing technical support to customers, ensuring that issues are resolved efficiently through our ITSM ticket system while adhering to customer SLAs. This role requires a strong understanding of application technical support, as well as experience with Linux, networking, and virtual environments.
Roles Responsibility:
The list of role and responsibilities of the Customer Success Engineer are as follows (please note this is general indication of expectations, and not an exhaustive list of duties):
  • Providing technical support to customers.
  • Customer issue resolution through ITSM, Ticket system.
  • Ensure Customer SLA are adhered.
  • Work with team and ensure healthy, progressive environment in team.
  • Ensure customer Satisfaction is achieved through defined Criteria.
  • Ensure proper RCA, Documents are prepared and maintained.
Skills and Qualifications:
  • Experience in working with Application Technical Support.
  • Ability to quickly understand, analyze customer issue.
  • Experience working with Linux, Networking, Virtual Environment.
  • Good Verbal Communication skills.
  • Ability to analyze logs files, networking, database issues using Linux , Networking or Windows Commands.
  • Positive Attitude.
Nice to Have:
  • Redhat Administration Certification.
  • Database Administration Certification.
  • Microsoft Administration Certification.
  • Experience working with SLA and Escalations.
  • Experience working with Databases Relational, Time Series.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer experience roles with real interview advice

Top Motadata Customer experience Interview Questions

Q1. How to check running process in Linux?
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Q2. How to kill the process in Linux?
asked in Senior Implementation Engineer interview
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Q3. How to change the ownership in Linux?
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View all 13 questions

What people at Motadata are saying

What Motadata employees are saying about work life

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45%
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Flexible timing
Monday to Friday
Within country
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Motadata Benefits

Health Insurance
Cafeteria
Work From Home
Free Food
Team Outings
Job Training +6 more
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