AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
5 Flexis It Jobs
IT Helpdesk
Flexis It
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Engage with end-users to deliver effective technical support and issue resolution
Diagnose and troubleshoot hardware, software, network, and application problems
Guide users through step-by-step solutions and provide clear instructions
Escalate complex issues to higher-level support, maintaining ownership until resolution
Collaborate with cross-functional teams for prompt issue resolution and effective communication
Document interactions and solutions in the help desk ticketing system for reference and knowledge base enrichment
Continuously improve support processes and stay updated with technology trends
Profile:
Proven Help Desk Technician experience with focus on live chat or telephone remote support
At least 3 years of technical support experience
Passion for excellent customer service and helping users
Excellent written communication skills for explaining complex technical concepts simply
Proficiency in live chat tools and help desk ticketing systems
Solid understanding of hardware, software, networking, and operating systems
Proficiency in Office 365, Windows, macOS, and Exchange Online troubleshooting
Experience with Azure and Intune a plus
Experience with Azure and Intune a plus
Thrives in fast-paced environment, handling multiple chat sessions
Strong problem-solving skills, thinking critically under pressure
Exceptional time management, prioritizing tasks effectively
Patience, empathy, and positive attitude with end-users
Basic knowledge of remote desktop tools and techniques
Skill Set:
Live Chat and phone Support Experience
Troubleshooting and Issue Resolution
Customer Service Excellence
Proficiency in Windows, macOS, and Exchange Online Troubleshooting
Technical Knowledge (hardware, software, networking)
Communication Skills (written and verbal)
Help Desk Ticketing Systems
Problem Solving and Critical Thinking
Multitasking and Time Management
Patience and Empathy
Remote Desktop Tools
Collaboration and Teamwork
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Technology roles with real interview advice
What people at Flexis It are saying
What Flexis It employees are saying about work life
based on 41 employees
Flexible timing
Rotational Shift
No travel
Day Shift
Flexis It Benefits
View more benefits
Compare Flexis It with
Huawei Technologies
Compare
Z X Learning
Compare
Evision Technoserve
Compare
Cogoport
Compare
Lea Associates South Asia
Compare
Creambell
Compare
HRH Next Services
Compare
Grab A Grub Services
Compare
Data Entry
Compare
Indorama
Compare
Elite Elevators
Compare
Marelli
Compare
Enco Engineers Combine
Compare
UTL Solar
Compare
Magus Customer Dialog
Compare
Accel Frontline
Compare
R.V.R. PROJECTS
Compare
African Industries
Compare
ABCI Infrastructures
Compare
JBS Enterprises
Compare
Similar Jobs for you
Share an Interview