Jr. Tech Operations

Research and identify solutions to software and hardware issues.
Diagnose and troubleshoot technical issues, network configuration.
Ask customers targeted questions to quickly understand the root of the problem.
Track computer system issues through to resolution, and basics of system setting.
Talk clients through a series of actions, either via phone, email, or chat, until they ve solved a
technical issue.
Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
Rotational Shifts

Skills Required:
Hands-on experience with Windows/Linux/Androids.
Good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and troubleshoot basic technical issues.
Familiarity with remote desktop applications and help desk software (e.g., Anydesk,
TeamViewer)
Well versant and hands-on with Microsoft Excel
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal