City Operations Head

Our Story

Zepto is a fast-growing startup that delivers groceries in 10 minutes flat through an optimized network of dark stores that we're building across the country! Were scaling up throughout Mumbai quickly and, in the next 6 months, we’ll be launching in Bangalore, Delhi, Pune and Hyderabad. We’re currently in deep stealth-mode, so you won’t find any press about us :)

We’re incredibly well-funded and our investors include Y Combinator, Nexus Venture Partners, and more! We’ve also built out one of the best startup teams in India, with Senior Executives from Uber, Flipkart, Dream11 and institutions like Stanford, INSEAD, IIM, NITIE and IIT.

Your Role

As the Senior Director and Zonal Head of the whole West Region (Gujarat, Rajasthan and Madhya Pradesh), you will drive a strategic framework for our regional operations. You’ll oversee critical aspects such as inventory and demand planning while growing the dark store operations and overall P&L for the entire west region.

Key Responsibilities

• City expansion & lead Store Operations launch: Launch of new stores across the city as per expansion plan. Lead all cloud store operations across the city with your team. Provide support to the city and central team during the rollout/implementation of newer systems/processes and gather feedback.
• Inventory Planning and Order Fulfillment Optimization (OPH): Set OPH performance standards, collaborating with operations to optimize operational agility. Develop a long-term inventory strategy that aligns with business expansion and seasonality demands.
• Drive High performance & customer focused culture: Being obsessed by metrics and diving deep to find root causes quickly, to drive improvements. Lead KPIs related to speed, reliability, customer experience, cost as per business alignment.
• Be Structured and agile: Development and implementation of SOPs with a customer first approach. Build a culture of continuous improvement through lean practices, Gemba Kaizen and other productivity improvement tools.
• Lead Innovations with speed: Find practical and simple solutions to complex problems without sacrificing quality or core functionality. Run experiments that will challenge our assumptions and make Zepto better. You will have the tools to do things that have never been done before and also the freedom to fail fast.
• Build Versatile and transparent culture: Hire talent with complementary skills, over communicate with ground teams and be always approachable. Work cross functionally with peers who will empower you to do your best work.
• Work with the owner's mindset: Wear the Zepto badge with pride. We are looking for owners – not employees. You will represent what we stand for and serve as culture carriers