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30 Zendesk Jobs
Senior Product Manager (Ticketing)
Zendesk
posted 3d ago
Job Role Insights
Key skills for the job
Job Description
As a Senior Product Manager for ticketing, you will be responsible for understanding customer needs and driving the strategic vision for Zendesk Ticketing features and setting standards and KPIs for measuring feature adoption success. You will quickly grow to become a Subject Matter Expert on the Zendesk ticketing product and work across multiple scrum teams to drive your roadmap. You will regularly collaborate with global teams across the organization and lead cross-functional projects with high visibility.
The candidate for this role must be hyper-focused on customer needs, have the technical prowess to work with our talented engineering team to identify the impact of performance and scale inefficiencies on any new features being built and be product savvy to prioritize a roadmap that is a mixed bag of adding new features, improving existing features, integrating with other Zendesk services and addressing customer issues.
Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune.
Responsibilities
- Work with our global success, engineering, product marketing, data & support teams in an agile manner to bring new products and features to the market
- Work with customers, partners, and cross-functional teams to set the short term and long term roadmap for ticketing feature enhancements and performance improvements
- Focus on gathering and reporting on metrics for product launches and performance benchmarks
- Be an advocate for simplicity, style, appeal, usability, and customer-centric design in every product discussion
Basic Qualifications
- 7+ years of experience in product management within a high-paced, agile software development environment.
- Experience that demonstrates your abilities in leading strategic direction as well as supporting and developing product managers and/or engineers. You inspire trust in others!
- History of shipping, maintaining and improving impactful, scalable and reliable products that move the business forward
- Passion for building phenomenal user experiences for a diverse group of customers and end-users
- Outstanding written and verbal communication skills with engineers, non-technical partners, and leadership.
Preferred Qualifications
- Masters Degree plus 7 years or more of experience as a product, or engineering leader.
- Experience, ideally with a data-driven enterprise-scale B2B SaaS product
- Working knowledge of metric gathering and dashboarding tools such as Pendo, Google Data Studio or Tableau
- Experience working with ETL, relational databases, and NoSQL data storage technologies such as DynamoDB, Elastic Search, and Aurora mySQL
Employment Type: Full Time, Permanent
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