Desktop Support Technician

Join our growing IT team as a Desktop Support Engineer in our office in Goregaon West, Mumbai.
In this role, you will provide technical support to our staff by analysing their requirements, resolving problems, installing hardware and software solutions, and supporting our internal IT Helpdesk.

Responsibilities

Help staff to diagnose and resolve any technical problems
Monitor and respond quickly and effectively to IT service desk requests and prioritising these requests as needed
Assist with the onboarding process of new users and the offboarding process of users leaving YouGov
Help maintain security solutions such as antivirus, mobile device management and patch management for company devices
Recommend, schedule and perform improvements, upgrades, and/or purchases to end user machines
Install, maintain and troubleshoot smart phones, tablets and other mobile devices
Install, test and configure new workstations, peripheral equipment and software
Maintain inventory of all equipment, software and software licenses
Modify configurations, utilities, software default settings, etc. for the company devices
Provide support and assistance to staff working in on our Virtual Desktop Infrastructure.

Requirements

Experience working in a technical support environment
Excellent English communication skills
Experience supporting Microsoft Windows 7, 8.1 and 10 operating systems, Microsoft Office, Office 365, Active Directory, Microsoft Exchange
Good working knowledge of Windows Server operating systems
Understanding of network environments (TCP/IP, LAN/WAN, DHCP, DNS, VPN)
BSc/BA in IT, Computer Science or relevant field
IT service desk experience as well considered

Company Description and Culture