Desktop Support Technician Interview Questions and Answers

To fix a slow computer, troubleshoot by checking for malware, freeing up disk space, disabling startup programs, updating software, and upgrading hardware.

• Run a malware scan to check for any malicious software that may be slowing down the computer.

• Free up disk space by deleting unnecessary files and programs.

• Disable unnecessary startup programs that may be running in the background and consuming resources.

• Update software, including operating system and drivers, to ensure opti...read more

Common troubleshooting steps for VPN include checking network connectivity, verifying credentials, restarting VPN service, and updating software.

• Check network connectivity to ensure the VPN server is reachable

• Verify credentials to ensure correct username and password are being used

• Restart the VPN service on the client device or server

• Update VPN software to the latest version to fix any known issues

To fix a slow internet connection, you can troubleshoot the router, check for interference, update firmware, or contact the ISP.

• Check the router for any issues or reset it

• Ensure there is no interference from other devices or networks

• Update the firmware of the router

• Contact the Internet Service Provider (ISP) for assistance

Yes, I am familiar with Windows 10.

• I have experience troubleshooting Windows 10 issues

• I am proficient in navigating the Windows 10 interface

• I am familiar with the latest updates and features of Windows 10

• I have installed and configured Windows 10 on multiple devices