Senior System Engineer

IDfy who

IDfy is an Integrated Identity Platform offering products and solutions for KYC, KYB, Background Verifications, Risk Assessment, and Digital Onboarding. We establish trust while delivering a frictionless experience for you, your employees, customers and partners.

Only IDfy combines enterprise-grade technology with business understanding and has the widest breadth of offerings in the industry. With more than 12+ years of experience and 2 million verifications per day, we are pioneers in this industry.

Our clients include HDFC Bank, Induslnd Bank, Zomato, Amazon, PhonePe, Paytm, HUL and many others.

We are the match if you...

are an experienced and proactive Senior System Engineer who excels in hardware management, end user support, network troubleshooting, and CCTV system management. This role is crucial in ensuring the organization s IT systems are robust,reliable, and secure.

• Proven experience in hardware troubleshooting and maintenance (desktops, laptops, peripherals) Proficiency in Windows and macOS operating systems

• Network configuration and troubleshooting expertise (LAN, WAN, Wi-Fi)

• Experience withActiveDirectory (AD) andDHCP management

• Knowledge of endpoint security solutions (specifically Sophos)

• CCTV systemmanagement and maintenance experience

• Network security fundamentals (firewalls, VPN)

• Patch management and systemupdate expertise

Here s what your day would look like...

1.Hardware & Infrastructure

• Manage, diagnose, and resolve hardware issues across all devices

• Perform routine maintenance and keep detailed repair records

• Configure and maintain network devices and infrastructure

2.Security & Systems

• Administer Active Directory users, groups, and access controls

• Manage DHCP services and network connectivity

• Deploy and monitor endpoint security solutions

• Ensure timely system patches and updates

3.Surveillance & Monitoring

• Oversee CCTV systemfunctionality and performance

• Manage video storage and ensure proper footage accessibility

• Maintain security standards for surveillance systems

4.User Support

• Provide comprehensive technical support to end-users

• Configure user devices andmanage access permissions

• Troubleshoot software and connectivity issues

5.Network Management

• Maintain network performance and resolve connectivity issues

• Configure and manage network security solutions

• Monitor and optimize network infrastructure

5 - 7 years

Any graduation

network support , Active Directory , dhcp , Computer Hardware Troubleshooting