IT Support Analyst

• Providing onsite IT support in our Bangalore office, with 1200 users.
• Provide remote support to employees in India.
• Maintain and support the Audio / Video system, located in conference rooms.
• Provide management with regular reports of the support given onsite, status of the incidents, and pending tasks.
• Work with global projects as requested, as part of Global Technology and Security initiatives
• Coordinate escalation of major issues with Level 3 operations, engineering and other business owners.
• Onboard new hires, providing users with the tools needed to start being productive from day one.
• Reimaging and installing tools in new acquired assets (Windows and Mac)
• Perform various system administrator tasks, using Active Directory, PowerShell, and Exchange Management console.
• Create training materials, using standard templates, for use by IT Support teams and end users; perform content reviews and update as needed.

Basic Qualifications

• Demonstrated technical troubleshooting skills in various environments (Windows, Mac, networking, virtualization and security).
• Excellent problem solving, analytical, and verbal and written communication skills in the everyday environment.
• A solid understanding of most major operating systems, Active Directory, and networking technologies.
• An up-to-date understanding of imaging technologies.
• A basic understanding of telephony components.
• Solid proficiency in hardware and software troubleshooting.