Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Engaged Employer

WPP

Compare

3.0

based on 175 Reviews

Video summary

74 WPP Jobs

ServiceNow Data Analyst

WPP AUNZ

3.0

based on 175 Reviews

3-7 years

Chennai

1 vacancy

ServiceNow Data Analyst

WPP

posted 4hr ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Automation Testing Analytical Chemistry Microsoft Power BI IT Business Analysis Data Structures and Algorithms

+ 3 more

Job Description

Why were hiring:

Role purpose

We are seeking a motivated and detail-oriented Foundation Data Analyst to join our global organization. This role reports into the Foundation Data Manager, and will support the ongoing effort of gathering, analyzing, and managing Foundation Data within ServiceNow. This role requires a collaborative individual who can work effectively with multiple global internal teams, external partners, and suppliers to ensure the accurate and effective management of Foundation Data.

As the Foundation Data Analyst, you will utilize the defined processes and procedures to ensure the integrity of the CSDM foundation data within ServiceNow. You will assist in delivering operational efficiency improvements. Foundation Data within the context of ServiceNow includes companies, locations, users, cost centers, product models, departments, and groups. As part of the broader Configuration Data Integration team, you will work alongside the Configuration Management function in delivering a reliable and robust CMDB. The Configuration Data Integration Team owns the standards, the processes, and procedures for management of the CMDB and the configuration items stored within. The team is also responsible for definition of any CMDB integrations with ServiceNow into the CMDB of other tooling, and management of that data. This includes definition of ETL processes, integration, and reconciliation rulesets and ServiceNow workflows across WPP ET . Together the team will enable seamless collaboration with other IT Service Management teams and enhance operational efficiency.

What youll be doing:

Key Responsibilities

Monitor and maintain the CSDM Foundation Data within ServiceNow, ensuring the data therein accurately reflects the current WPP environment.

Assist with the definition and management of data integration processes, including ETL tasks and integration rulesets.

Support the Foundation Data Manager and other team members in ensuring data quality and consistency across the organization.

Support the Configuration Management team in ensuring accurate and reliable CMDB data.

Coordinate with service owners, technology teams and other key stakeholders to ensure that CIs are accurately aligned to Foundation Data elements as required.

Ensure the accuracy and completeness of the Foundation Data by regularly auditing and validating Foundation Data.

Monitor data quality metrics and reporting tools to ensure the health of the Foundation Data.

Drive the automation of Foundation Data Management tasks to improve efficiency and reduce manual effort.

Identify opportunities for process improvements and implement changes to enhance the efficiency and effectiveness of the Foundation Data Management processes and procedures.

Proactive analytical expertise and problem-solving approach.

Stay up to date with industry trends and best practices in ServiceNow Foundation Data Management, Master Data Management and ITSM and work to incorporate them into the organization s practices.

What youll need:

Skill Requirements

Minimum of 5 years experience in Data Management or related discipline within a large global organization

Proven experience of managing data structures and tools in a multi-vendor environment

Proven experience within ServiceNow, ideally including CSDM implementation experience

Analytical mindset with strong problem-solving skills and attention to detail

Strong understanding of data structures, sources, organization, storage, and workflow

Highly motivated, flexible team player with the ability to deliver in a timely and professional manner

Strong verbal and written communication skills with ability to share insights with stakeholders in the most appropriate format for the audience

A strong interest in data management and IT Service Management processes

Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced, global environment

Advocate for driving efficiencies, stabilization, and continuous improvement

Prior experience of ServiceNow required

ITIL / ITSM knowledge / experience / certifications an advantage.

Nice to have:

Understanding of data governance processes, e.g., establishing master data management systems, building a data dictionary

Experience with system integration documentation, e.g., interface contracts, data mapping specifications

Microsoft PowerApps experience a bonus

Understanding of common business analysis techniques and approaches

Who you are:

Youre open
:
We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.

Youre optimistic
:
We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

Youre extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What well give you:

Passionate, inspired people - We promote a culture of people that do extraordinary work.

Scale and opportunity - We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work - Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge

#LI-Onsite

Employment Type: Full Time, Permanent

Read full job description

Prepare for Data Analyst roles with real interview advice