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74 WPP Jobs
Service Onboarding Analyst
WPP
posted 4hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Why were hiring:
A ServiceNow Onboarding Analyst is responsible for facilitating and managing the onboarding process within the ServiceNow platform. This role typically involves analysis of workflows, data requirements, and ensuring a seamless onboarding experience for new services or Agencies.
We are seeking a detail-oriented and tech-savvy ServiceNow Onboarding Analyst to streamline and optimize the onboarding process. The ideal candidate will have a strong understanding of the ServiceNow platform, excellent problem-solving skills, and the ability to collaborate across departments to enhance user experiences.
The role will report to ServiceNow Product Owner - New Request Knowledge Bank
What youll be doing:
Key Responsibilities:
- Onboarding Process Management:
- Requirements gathering and design of workflows, forms and data requirements in ServiceNow.
- Coordinate with all relevant departments to gather requirements and configure the onboarding process accordingly.
- Ensure a seamless experience for new services and Agencies through accurate and timely delivery of onboarding tasks .
- Propose out of the Box solutions minimizing any customization within the ServiceNow platform to meet organizational needs.
- Monitor and resolve issues or errors during the onboarding process.
- Data Management and Reporting:
- Maintain accurate records of onboarding activities and documentation.
- Generate and analyze reports to track onboarding progress and identify areas for improvement.
- Ensure compliance with data protection and privacy regulations.
- Collaboration and Support:
- Act as the primary point of contact for onboarding-related queries and technical support.
- Provide training and guidance to users on onboarding processes within ServiceNow.
- Collaborate with ServiceNow developers and administrators to implement updates or resolve system issues.
What youll need:
- ServiceNow administration and configuration understanding.
- Workflow design and process optimization.
- Reporting and analytics.
- Stakeholder management and collaboration.
- Problem-solving and troubleshooting.
Who you are:
Youre open
:
We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working. Youre optimistic
:
We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. Youre extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.
What well give you:
Passionate, inspired people - We promote a culture of people that do extraordinary work.
Scale and opportunity - We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.
Challenging and stimulating work - Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge
#LI-Onsite
Employment Type: Full Time, Permanent
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based on 175 employees
Flexible timing
Monday to Friday
No travel
Day Shift
WPP Benefits
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WPP Chennai Office Location
Chennai, Tamil Nadu Office
The Executive Centre, WPP IT 5th Floor, Olympia Tech Park, Plot No. 1, 100 Feet Rd, SIDCO Industrial Estate, Guindy, Chennai, Tamil Nadu 600032
Chennai, Tamil Nadu
600032
600032
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