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Manager, Program Manager Implementation
Workday
posted 7hr ago
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Job Description
A successful candidate will help ensure metrics are accurate, have an eye for change and improvement, and will celebrate team wins. You will gain experience working with HiredScore s executive team, development and product teams, client success teams, and our client s senior leadership. If you are a passionate people leader, and enjoy working on both tactical and strategic initiatives this is the role for you!
Responsibilities:
- Build and empower a distributed team of Project Implementation Managers - Hiring, training, mentorship, and development of new members
- Lead a team of Project Implementation Managers while acting as a subject matter expert on HiredScore products and point of contact for all implementation processes and escalations of your team
- Support and guide the team in day-to-day operations, client interactions, attending client calls when needed
- Understand clients needs, and current workflows to design a HiredScore implementation plan to address those needs, and offer creative solutions to implementations
- Close coordination with internal teams to address potential issues and risks
- Working closely with Customer Success to ensure a successful transition of the accounts from the sales period to the launch, training, post-launch, and adoption period
About You
About You
Basic Qualifications
- +3 years experience managing a team of Technical Project Managers/ Implementation Managers/ Professional Services Managers
- Experience working with enterprise clients in a global environment, selling and delivering SAAS products.
- Strong hands-on experience in implementing SAAS products and professional services, including configurations, system integrations, and technical experience with configuration files such as YAML, XML, and JSON in a software delivery environment.
- Experience working with SQL/NoSQL databases
- Ability to adjust to multiple demands, shifting priorities, and rapid change. Must be resilient in the face of constraints, frustrations, or adversity
- Excellent verbal, presentation, and written communication skills in English.
- Affinity for technology and deep understanding of software delivery lifecycle, Experience with ticket and knowledge management tools such as JIRA & Confluence
- Availability and flexibility to work on US-hours (e.g. evenings)
Other Qualifications:
- A good understanding of current IT standards, applications, User Acceptance Testing, and trends
- Industry knowledge of HR Tech Industry
- Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel)
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
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Day Shift
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