Program planning and execution : Define the roadmap and execution plan for the online community program initiatives, ensuring alignment with business goals and customer needs.
Manage the product backlog : Work with product managers and stakeholders to prioritize features, community enhancements, and integrations that will improve user experience.
Drive cross-functional collaboration : Coordinate between engineering, design, marketing, and other teams to ensure the timely and successful delivery of initiatives.
Monitor progress : Track milestones and deliverables, making sure the program stays on course in terms of scope, timeline, and budget.
Facilitate Agile ceremonies : Ensure the Agile processes (e.g., sprint planning, retrospectives) run smoothly, ensuring teams are aligned and work is prioritized effectively.
Stakeholder communication : Regularly update senior leadership and other key stakeholders on the status of community programs, risks, and opportunities.
Risk management and mitigation : Proactively identify program risks, mitigate them, and ensure the program stays on track.
About You
Requirements
Bachelor s degree in Computer Science or a related field.
5+ years of experience in program management or product management, preferably in a SaaS, technology, or online community environment
Solid understanding of Agile principles and tools : Familiarity with frameworks such as Scrum, Kanban and agile project management tools like Jira
Strong program management skills to work closely with product owners, business leaders, engineering teams, and stakeholders to align on business goals and communicate progress.
Experience in product lifecycle management to bring features from concept through development and release, ensuring they meet user needs and align with business goals.
Excellent communication skills to clearly convey complex information to both technical and non-technical stakeholders, both in writing and verbally.
Strong relationship-building skills to develop effective partnerships with cross functional teams to drive successful outcomes.
Adaptability and flexibility: Comfortable working in a fast-paced, dynamic environment where priorities may shift, and the ability to pivot quickly to meet evolving business needs.
Other Qualifications
Effective leadership skills with process improvements for a scrum environment.
Experience with online communities and strategies for growing and fostering a vibrant and engaged online community
Experience with collaboration tools such as Slack, Google Docs, Confluence, or Microsoft Teams for seamless communication across distributed teams.
Experience with Smartsheets, Miro.
Experience with A/B testing or user research to guide decisions on community platform enhancements or product features.
Vendor management: Working with third-party vendors for community platforms or related services, prior experience in managing vendor relationships can be a plus.
Experience implementing or working with enterprise software preferred.