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Premium Employer

Workday

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4.1

based on 29 Reviews

84 Workday Jobs

Manager, Program Implementation Management

Workday

4.1

based on 29 Reviews

6-10 years

Chennai

1 vacancy

Manager, Program Implementation Management

Workday

posted 10hr ago

Job Role Insights

Flexible timing

Key skills for the job

Flex Consulting SQL CRM Agile Coaching XML

+ 4 more

Job Description

We are very excited to hire our first Leader in Chennai focusing on Program Implementation Management as we grow and scale our Professional Services team. This role is the perfect blend of people leadership, client management and onboarding new clients as we expand our customer base. You are a leader and coach - lead with empathy, inspire your team, elevate them and bring them on the journey with you. Lead with a curious mindset and solve problems by thinking differently as you assist the team with organization, prioritization, process creation/improvement and client interaction.

A successful candidate will help ensure metrics are accurate, have an eye for change and improvement, and will celebrate team wins. You will gain experience working with HiredScore s executive team, development and product teams, client success teams, and our client s senior leadership. If you are a passionate people leader, and enjoy working on both tactical and strategic initiatives this is the role for you!

Responsibilities:

Build and empower a distributed team of Project Implementation Managers - Hiring, training, mentorship, and development of new members
Lead a team of Project Implementation Managers while acting as a subject matter expert on HiredScore products and point of contact for all implementation processes and escalations of your team
Support and guide the team in day-to-day operations, client interactions, attending client calls when needed
Understand clients needs, and current workflows to design a HiredScore implementation plan to address those needs, and offer creative solutions to implementations
Close coordination with internal teams to address potential issues and risks
Working closely with Customer Success to ensure a successful transition of the accounts from the sales period to the launch, training, post-launch, and adoption period

About You

Basic Qualifications

+3 years experience managing a team of Technical Project Managers/ Implementation Managers/ Professional Services Managers
Experience working with enterprise clients in a global environment, selling and delivering SAAS products.
Strong hands-on experience in implementing SAAS products and professional services, including configurations, system integrations, and technical experience with configuration files such as YAML, XML, and JSON in a software delivery environment.
Experience working with SQL/NoSQL databases
Ability to adjust to multiple demands, shifting priorities, and rapid change. Must be resilient in the face of constraints, frustrations, or adversity
Excellent verbal, presentation, and written communication skills in English.
Affinity for technology and deep understanding of software delivery lifecycle, Experience with ticket and knowledge management tools such as JIRA & Confluence
Availability and flexibility to work on US-hours (e.g. evenings)

Other Qualifications:

A good understanding of current IT standards, applications, User Acceptance Testing, and trends
Industry knowledge of HR Tech Industry
Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel)

Employment Type: Full Time, Permanent

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