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Software Support Engineer (Adaptive Planning)
Workday
posted 7d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- 5+ years experience in a Support related role with 2+ years experience as a support engineer, preferred in an enterprise software product
- Experience managing highly escalated cases across multiple enterprise customer accounts.
- Working knowledge of Linux, SQL, DBMS, and any of the following: Java, .NET, C#, or any other programming language
Other Qualifications
- Excellent analytical skills and ability to come up with solutions / workarounds to complex problems
- Excellent written and verbal communication skills, combined with the ability to communicate with users at all levels and varying technical ability
- Proactive, empathetic, team player who is responsive to customer needs and concerns
- Have attention to detail and deep understanding of support best practices
- Experience collaborating with internal development and/or QA teams, acting as a customer advocate.
- Had previous experience or knowledge of finance and/or financial planning software applications or integrations
- Have these technical skills:
- Web Services / API
- ETL, Pentaho, Integration Implementation or Support
- Jenkins & Git
- K8s and Docker
- ELK / any log aggregation tool
- JavaScript
-
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Software Support Engineer roles with real interview advice
What people at Workday are saying
What Workday employees are saying about work life
based on 29 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Workday Benefits
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