Captain

Role & responsibilities

Operations

• Assisting Sr .captains for all the day to day operations in the F& B service
• Responsible for all the operations will be happening with all procedures and standards their outlets
• Oversee all the operations in the specified outlet
• Handling the guest without any complaints
• Assist and support the f&b service for service excellence
• Resolve guest and staffs concerns quickly and efficiently

Supervising

• Supervise the operations and team members trough out the service
• Guide the staff members for proper service and standards
• Responsible for daily reports to Sr. captains
• Responsible for the operations in the allotted outlets

Hygiene and safety

• Should have proper grooming and responsible for check the daily grooming of staff members
• Responsible for safety and hygiene part of staff members
• Should have awareness about hygiene in food service and importance of personal grooming also

Job knowledge

• Should have good and depth knowledge about food and presentation about food
• Should have wide knowledge about wine and other liquors
• Responsible for giving menu briefing and training the standards of service to staff members
• Should have experience in operating sales like WINHMS etc

General

• Responsible for overall sanitation , cleanliness and appearance of allotted f&b outlet
• Responsible for provide excellent guest service and all the guest concerns to met
• Must be familiar with current and upcoming details about the property
• Should have good communication skills and use only professional languages
• Motivating the team members and taking daily briefing to team members
• Co ordinate well with all other departments especially f&b production
• Assist Sr. captains/outlet manger for scheduling duty of team members and preparing weekly off
• Assist Sr. captain/ outlet manger for training of team members and monthly reports
• Responsible for monthly inventory and breakages
• Responsible for ensuring sufficient operating supplies like beverages and equipments like cutleries, crockery etc and transpiration if needed
• Must be work under pressure and long time
• Maintain the records of staff periodicals and operating costs
• Handling the guest complaints
• Effectively identify the problems in department and resolve the same

Food & Accommodation will be provided