Salesforce Architect/Lead (8-12 yrs)

FSL Lead:

- Overall experience of 8+ years of Salesforce experience

- 2+ years of working on the Salesforce FSL platform

- 5+ years of Salesforce experience within a consulting environment, specifically with Salesforce Service Cloud

- Experience in Salesforce FSL concepts and has experience & knowledge of multichannel architecture, data modeling, data exchange and integrations

- Experience in Field Service consulting, integration with Service Cloud, task management, workflow management, pricing, and quote process

- Designing, implementing and deploying Salesforce FSL solutions to a wide variety of clients.

- Knowledge of the Salesforce.com capabilities (both functional and technical) and integration capabilities.

- Subject matter expert who has experience implementing Salesforce.com functionality and can act as a knowledgeable liaison with business stakeholders.

- Ability to uncover business requirements, develop a technical & solution strategy and be able to create and effectively demonstrate solutions that address customer requirements.

- At least 2 full lifecycle implementation experiences of FSL in the platform. Experience with both B2C and B2B scenarios will be preferred.

- Ability to come up with accurate development estimates based on high-level business and/or technical requirements

- Experience in enabling guided selling processes for channel partners and customers

- Define conceptual architecture and design for solutions considering architecture best practices, client IT landscape and technology trends.

- Guide technical teams in design and implementation

Function as FSL architect with experience in the following:

1. Experience working with an enterprise level Field Service Management system

2. A thorough understanding of service and field service practices and KPIs

3. Salesforce Field Service Lightning Consultant Certification preferred

4. Should posses very good communication skills.

Qualifications:

- Experience in B2B/B2C FSL and Channel Experience

- Certification in any of the leading FSL product suites