Analyst - Operations

Functional knowledgeUnderstands application of the principles in the defined tasks related to order to cash process.Able to handle tasks allocated (Collections/Cash Application) independently as per the specific client process and ensures compliance in terms TAT and accuracy.Collectors: Voice calling Dispute Management Customers account ReconciliationCustomer Orientation Ability to understand client expectations and requirements Strives to adhere and improve performance on SLAs and deliverables to customer, including ownership of solution oriented, effective communication of issues raised, findings and proposed resolution Ability to maintain relationships with relevant line manager / counterparts / StakeholdersAccountability: Has complete clarity about expectations from self, measurable of the same and own role; delivers upon theseCollaboration Teamwork Understands and works towards the common goals of the organization rather than getting confined to own silo Resolves conflicts at his / her level; escalates if required. Displays good collaborative spirit Does not resist change management Addresses problems and finds solutions by working within and between WNS teams, including consultation with and/or escalation to other towers when required.Analytical Thinking Problem Solving: Identifies anomalies, errors, and aberrations in output dives into problem areas to identify root causes and attempts to apply a range of contexts and scenario to identify possible causes of the aberrations and identifies solutions Proposes and supports implementation of process improvementsCommunication skills Participates actively in team meetings; articulates thoughts clearly Listens with attention and builds own understanding Demonstrates requisite verbal and written communication skills

B.Com