Senior Associate - Operations - Collections I UK Shift

Collectors:

Voice calling

Dispute Management

Customers account Reconciliation

Dr and Cr clarity

Basic accounting knowledge

SAP knowledge preferred Customer Orientation

Ability to understand client expectations and requirements

Strives to adhere and improve performance on SLA's and deliverables to customer, including ownership of solution oriented, effective communication of issues raised, findings and proposed resolution

Ability to maintain relationships with relevant line manager / counterparts / Stakeholders

Accountability: Has complete clarity about expectations from self, measurable of the same and own role; delivers upon these Collaboration & Teamwork

Understands and works towards the common goals of the organization rather than getting confined to own silo

Resolves conflicts at his / her level; escalates if required.

Displays good collaborative spirit

Does not resist change management

Analytical Thinking & Problem Solving: Spots anomalies and aberrations and solutions for the same; gets into the root cause in a structured way analysing the causes as well as applying understanding of the context and scenarios to identify the cause of these anomalies.

Communication skills

Speaks with confidence, poise, credibility, and enthusiasm when presenting information

Gives full attention to others' ideas, questions, concerns and issues with interest and empathy Demonstrates requisite verbal and written communication skills and clarity in thoughts

B.Com