FinOps Analyst, AR - DE

GAR (Global Accts Rec) is looking for a proactive, customer and detail oriented Dispute Analyst whose main responsibility will be to manage and resolve disputes related to AR billing. As a disputes analyst, you will support Amazon s customers to resolve billing defects, reconcile accounts and drive root cause fixes. The successful individual is expected to be self-motivated, be a quick learner, have strong ownership and have ability to understand complex disputes resolution process.

Summary of Responsibilities
Understanding of Accounts Receivables process and systems
Follow-up with internal teams via emails and calls to ensure timely resolution of disputes
Proven ability to work successfully in an ambiguous environment
Proven ability to meet tight deadlines, prioritize workload and meet productivity goals
Fluency in Microsoft Excel is a must
Continually look at ways to improve the customer experience
Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
Reconcile complex accounts and have excellent attention to detail


Key job responsibilities
Key job responsibilities:
Understanding of Accounts Receivables process and systems
Follow-up with internal teams via emails and calls to ensure timely resolution of disputes
Proven ability to work successfully in an ambiguous environment
Proven ability to meet tight deadlines, prioritize workload and meet productivity goals
Fluency in Microsoft Excel is a must
Continually look at ways to improve the customer experience
Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
Reconcile complex accounts and have excellent attention to detail - Bachelors Degree in Accounting/Finance or a related field.
- Previous experience 2-3 Years in Account Receivables, Collections, Dispute Management, Customer Care, or other customer facing role
- B2 certification for language roles (German)