Finops Analyst, AR Disputes Team

GAR (Global Accts Rec) is looking for a proactive, customer and detail oriented Dispute Analyst whose main responsibility will be to manage and resolve disputes related to AR billing. As a disputes analyst, you will support Amazon s customers to resolve billing defects, reconcile accounts and drive root cause fixes. The successful individual is expected to be self-motivated, be a quick learner, have strong ownership and have ability to understand complex disputes resolution process.
Summary of Responsibilities
Understanding of Accounts Receivables process and systems
Follow-up with internal teams via emails and calls to ensure timely resolution of disputes
Proven ability to work successfully in an ambiguous environment
Proven ability to meet tight deadlines, prioritize workload and meet productivity goals
Fluency in Microsoft Excel is a must
Continually look at ways to improve the customer experience
Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
Reconcile complex accounts and have excellent attention to detail

Key job responsibilities
GAR (Global Accts Rec) is looking for a proactive, customer and detail oriented Dispute Analyst whose main responsibility will be to manage and resolve disputes related to AR billing. As a disputes analyst, you will support Amazon s customers to resolve billing defects, reconcile accounts and drive root cause fixes. The successful individual is expected to be self-motivated, be a quick learner, have strong ownership and have ability to understand complex disputes resolution process.
Summary of Responsibilities
Understanding of Accounts Receivables process and systems
Follow-up with internal teams via emails and calls to ensure timely resolution of disputes
Proven ability to work successfully in an ambiguous environment
Proven ability to meet tight deadlines, prioritize workload and meet productivity goals
Fluency in Microsoft Excel is a must
Continually look at ways to improve the customer experience
Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
Reconcile complex accounts and have excellent attention to detail Degree in Finance/Accounting/Business Studies or other related areas
3 to 4 years of experience in Accounts Receivables or other customer facing department experience
Ability to provide exceptional customer experience
Strong communication skills, both written and verbal
Good interpersonal skills and team player
Ability to take initiatives, meet tight deadlines and prioritize workload
Proficient in Microsoft Excel and Word