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WNS

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3.4

based on 12k Reviews

Video summary

217 WNS Jobs

Employee Referral - Associate/Sr. Associate

WNS GLOBAL SERVICES PRIVATE LIMITED

3.4

based on 12k Reviews

2-4 years

Indore

Employee Referral - Associate/Sr. Associate

WNS

posted 1d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Customer Support Chat Support Back Office Management

Job Description

Back office Executive-Capture the details of the Bill of Lading in the system, Should have excellent communication skill in English and must have good proficiency in Email Writing skills. Should follow the instructions as mentioned in the Process Manual. Self-learning skills. Deliver the goals and targets as per defined KPI's. Follow the company policies and procedures under the guidelines aligned by supervisor and manager.

Should have a minimum typing speed of 25 wpm with 90% accuracy.

Basic computer Knowledge required. Ability of self-learning on live job.

Eye for Detail.

Willingness to work in Night Shifts or odd shifts/ weekends and under high stress and pressure.

Chat Support- Candidate should have good communication skill, Should be good at customer services, Should have a typing speed of minimum 30 WPM, Should be flexible with WO and shifts, Experience in webchat will be preferred, Should be a multitasker, should be a team player and should have a knowledge of MS office

Qualifications

Graduate

Employment Type: Full Time, Permanent

Read full job description

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What people at WNS are saying

3.5

Rating based on 948 Associate reviews

Anonymous · Customer Success, Service & Operations in Mumbai

Likes

Nothing is good in this company worst company i have worked with mo appraisal and hike on time also the management is not good. They offer good salary to new joiners but not for the experienced employee who are woking for more than 1 year

Dislikes

Hr and managers