Associate - Customer Support (0-4 yrs)

Customer Success Associate Responsibilities :

- Being the first point of contact for customers and handle all customer inquiries

- Building relationships with customers and ensuring they are satisfied with the company's products and services

- Assisting customers with any issues or problems they have

- Providing customer support via phone, email, and live chat

- Answering customer questions and providing information about the company's products and services

- Making recommendations to customers about the company's products and services

- Recording customer feedback and suggestions

Customer Success Associate Requirements & Skills :

- Excellent communication skills

- Strong customer service skills

- Organization skills and ability to work independently

- Ability to multitask and handle multiple customer inquiries at once

- Patience and ability to stay calm under pressure

- Problem-solving skills

- Ability to upsell and cross-sell products and services