Executive - Customer Support (0-3 yrs)

Job Title: Customer Support Executive

Location: Noida, Delhi, Gurgaon, Pune, Navi Mumbai

Experience: Fresher to 3 years

Job Description :

Provide exceptional customer service via phone, email, or chat. Assist customers with inquiries, resolve issues, and ensure a positive experience.

Key Responsibilities :

- Answer customer queries and provide timely solutions.

- Troubleshoot technical/product-related issues.

- Maintain accurate records of customer interactions.

- Escalate complex issues to senior teams when necessary.

- Ensure customer satisfaction by providing efficient resolutions.

- Follow up with customers to ensure issue resolution.

- Contribute to continuous improvement by providing feedback on processes.

- Collaborate with cross-functional teams to meet customer needs.

Requirements :

- Excellent verbal and written communication skills.

- Problem-solving and multitasking abilities.

- Ability to handle stressful situations professionally.

- Basic knowledge of customer support software (preferred).

- Freshers or up to 3 years experience in customer service.