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165 WNS Jobs
REF49365U- Assistant Manager - EIT, IT Network Engineer
WNS
·
4-6 years
₹ 7.25 - 18L/yr (AmbitionBox estimate)
Mumbai
1 vacancy
REF49365U- Assistant Manager - EIT, IT Network Engineer
WNS
posted 8hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Maintaining and supporting the WNS business applications, and ensuring the reliability, availability and sustainability of information and communication resources
- Ensure that tickets are kept updated and incidents are managed, prioritized and escalated efficiently
- Ensure minimum downtime, proactively identify potential risks and suggest and drive solutions
- Respond to the Severity incidents and problems and escalate to senior as and when required
- Diagnose and Respond to issues/emails
- Ensure tasks are completed to a high standard and to agreed timescales
- Knowledge and use of Network Management Tools and integration experience with other Tools
- Excellent interpersonal skills with customers, senior level personnel, and team members
- Handle Severity 1 / Severity 2 escalations calls
- Following with TAC engineer for advances level troubleshooting Coordinating with OEM vendors to resolve the issue on time
- Raise the CR or ECR if necessary to user tickets
- Implement / assist in network LAN implementations as per the requirement
Employment Type: Full Time, Permanent
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What people at WNS are saying
Rating based on 445 Assistant Manager
reviews
Anonymous · Finance & Accounting
in Mumbai
Great company culture friendly colleagues
- Company culture - Good
Work life balance is not good. Appraisal are not upto mark. Mismanagement leads to overtime working almost every weekend anf late nights
- Salary - Poor
Assistant Manager salary at WNS
What WNS employees are saying about work life
WNS Benefits
Job Training Health Insurance Soft Skill Training 
Cafeteria 
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