Upload Button Icon Add office photos

WNS

Compare button icon Compare button icon Compare
filter salaries All Filters

250 WNS Jobs

WNS - Consultant - Digital Transformation (16-21 yrs)

16-21 years

WNS - Consultant - Digital Transformation (16-21 yrs)

WNS

posted 2mon ago

Job Role Insights

Flexible timing

Job Description

Company Description:

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company.

We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries.

We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.

We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client.

We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description.

- Position Overview : We are seeking a dynamic and strategic Director of Digital Transformation to lead our efforts in integrating advanced digital solutions (Contact center solutions, AIML, GenrativeAI, Hyperautomation, RPA, etc. ) across our operations.

- This role will be pivotal in driving the digital strategy, ensuring alignment with business goals, and fostering a culture of innovation within our organization.

- The ideal candidate will possess deep knowledge of the healthcare landscape, exceptional problem solving skills, expertise in transforming contact center, and a passion for leveraging technology to improve outcomes.

Key Responsibilities:.

- Contact Center : Evaluate current pain points, call drivers, and suggest latest tools and technology to enhance customer experience and drive NPS and CSAT at client end.

- Extensive experience in CCaaS solutions and ability to find gaps and best fit solution.

- Technology Integration: Oversee the assessment, selection, and implementation of cutting-edge technologies (e. , AI / GenAI, Hyperautomation, RPA, etc. ) to improve operational efficiency and client satisfaction.

- Stakeholder Engagement: Collaborate with senior leadership, clients, and cross-functional teams to identify opportunities for digital innovation and drive buy-in for transformation initiatives.

- Change Management: Lead change management efforts to ensure successful adoption of digital tools and processes across the organization, including training and support for staff.

- Performance Metrics: Establish key performance indicators (KPIs) to measure the success of digital initiatives and adjust strategies based on data-driven insights.

- Regulatory Compliance: Ensure that all digital transformation efforts comply with healthcare regulations and standards, maintaining a focus on patient data security and privacy.

- Market Research: Stay abreast of industry trends and emerging technologies to inform strategy and identify competitive advantages.

Qualifications:

- Bachelor's / Master's degree in Engineering / Business Administration, Healthcare Management, Information Technology, or a related field- 16+ years of experience in digital transformation, project management, or related roles, with at least 5 years in the healthcare or BPO sector.

- Proven track record of leading successful digital initiatives and managing cross-functional teams.

- Strong understanding of healthcare regulations (HIPAA, HITECH) and best practices in data security and privacy.

- Excellent communication, presentation, and interpersonal skills, with the ability to influence stakeholders at all levels.

- Strategic thinker with a hands-on approach to problem-solving and decision-making.


Functional Areas: Other

Read full job description

WNS Interview Questions & Tips

Prepare for WNS Digital Transformation Consultant roles with real interview advice

Top WNS Digital Transformation Consultant Interview Questions

Q1. Different types of constraints and difference between primary key and foreign key?
Q2. What will you check if a person is NRI has come to branch for open a bank account.
Q3. What will you do if you find out a suspicious transaction?
View all 280 questions

What people at WNS are saying

3.2
 Rating based on 2 Digital Transformation Consultant reviews

Likes

You will get a chance to work directly with leaders with good experience.

  • Job security - Excellent
Dislikes

Post joining compensation benefits and growth opportunities are very limited

  • Salary - Poor
  • +1 more
Read 2 Digital Transformation Consultant reviews

Digital Transformation Consultant salary at WNS

reported by 31 employees with 6-18 years exp.
₹16.9 L/yr - ₹28.5 L/yr
16% more than the average Digital Transformation Consultant Salary in India
View more details

What WNS employees are saying about work life

based on 12k employees
54%
71%
69%
68%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

WNS Benefits

Submitted by Company
Job Training
Health Insurance
Soft Skill Training
Cafeteria
Submitted by Employees
Free Transport
Cafeteria
Job Training
Soft Skill Training
Health Insurance
Work From Home +6 more
View more benefits

Compare WNS with

TCS

3.7
Compare

Infosys

3.6
Compare

HCLTech

3.5
Compare

Tech Mahindra

3.5
Compare

Cognizant

3.7
Compare

Accenture

3.8
Compare

Capgemini

3.7
Compare

IBM

4.0
Compare

Genpact

3.8
Compare

Teleperformance

3.9
Compare

Concentrix Corporation

3.8
Compare

iEnergizer

4.6
Compare

Infosys BPM

3.6
Compare

Conneqt Business Solutions

3.7
Compare

HGS

3.9
Compare

Omega Healthcare

3.7
Compare

Firstsource Solutions

3.7
Compare

R1 RCM

3.9
Compare

Conduent

3.5
Compare

Foundever

3.6
Compare

Similar Jobs for you

Director at MNR Solutions Pvt Ltd

12-16 Yrs

₹ 35-38 LPA

Automation at Fidius Advisory

15-25 Yrs

₹ 40-70 LPA

Associate Director Digital at Black Turtle

12-20 Yrs

₹ 30-40 LPA

Digital Transformation Lead at Capegemini

12-18 Yrs

₹ 30-40 LPA

Assistant Vice President at Saaki Argus & Averil Consulting

12-18 Yrs

₹ 35-45 LPA

General Manager at ATOP Consultants

15-30 Yrs

₹ 40-70 LPA

Head at CIMS Pvt. Ltd.

15-20 Yrs

₹ 45-65 LPA

Digital Transformation Manager at KMV Group

15-22 Yrs

₹ 35-45 LPA

Chief Information Officer at Talent Leads

12-25 Yrs

₹ 40-65 LPA

Digital Transformation Manager at Delphi

14-16 Yrs

₹ 45-50 LPA

WNS Pune Office Locations

View all
Pune Office
WNS Global Services, 3rd to 7th Floor, Wing A & B, Tower 1, Cyber City, Magarpatta City, Hadapsar Pune
Maharashtra 411013
Pune Office
WNS Business Management Consultant, 104, Sakore Nagar Road, Sakore Nagar, Viman Nagar Pune
Maharashtra 411014

WNS - Consultant - Digital Transformation (16-21 yrs)

16-21 Yrs

2mon ago·via iimjobs.com

Associate Ops

0-2 Yrs

Nashik

17hr ago·via naukri.com

Lead Associate - Operations

4-6 Yrs

Chennai

19hr ago·via naukri.com

Senior Associate - Operations - Collections

0-5 Yrs

Pune

19hr ago·via naukri.com

Assistant Manager - WTS - Oracle Cloud PCMCS Consultan

6-10 Yrs

Gurgaon / Gurugram

19hr ago·via naukri.com

Senior Associate - Operations

0-5 Yrs

Mumbai, Navi Mumbai

19hr ago·via naukri.com

Assistant Manager - FNA

0-5 Yrs

Pune

19hr ago·via naukri.com

Senior Associate - Operations

0-5 Yrs

Pune

19hr ago·via naukri.com

Senior Associate - Operations

0-5 Yrs

Pune

19hr ago·via naukri.com

Group Manager - WFM - Forecasting

5-8 Yrs

Pune

19hr ago·via naukri.com

Recently Viewed

DESIGNATION

SALARIES

Lumen Technologies

No Salaries

SALARIES

BT Business

No Salaries

COMPANY BENEFITS

BT Business

No Benefits

COMPANY BENEFITS

Lumen Technologies

No Benefits

JOBS

Browse jobs

Discover jobs you love

JOBS

Nokia Networks

No Jobs

PHOTOS

Nokia Networks

No Photos

JOBS

Mphasis

No Jobs

write
Share an Interview
How was your last interview experience?
Rate your experience using AmbitionBox
Terrible
Terrible
Poor
Poor
Average
Average
Good
Good
Excellent
Excellent