Head - Solution Delivery - BFSI (15-20 yrs)

POSITION SUMMARY:

- The Head of Solution Delivery Group will be responsible for spearheading end-to-end solution delivery across technology, digital, and business teams.

- The Head of SDG will work closely with the leadership team to enhance operational processes, improve technology capabilities, and ensure timely, high-quality project delivery.

- This strategic role involves managing the development and deployment of innovative digital solutions, ensuring alignment with the BFIL's mission, and maximizing efficiency and customer satisfaction.

Job Role & Responsibilities:

Strategic Solution Delivery:

- Spearhead the end-to-end delivery of solutions across technology, digital, and business teams, ensuring projects are aligned with BFIL's mission and long-term goals.

- Develop and execute the SDG roadmap, in line with the BFIL's strategic objectives and digital transformation goals.

- Lead solution design and deployment efforts to create digital solutions that enhance customer experience, operational processes, and business capabilities.

- Constantly review effectiveness of solutions at field level, assess traction and initiate changes based on the same.

Delivery Management:

- Oversee all solution delivery functions, including project management, product implementation, and systems integration, ensuring alignment with business goals.

Cross-Functional Collaboration:

- Act as the bridge between business and technology teams, translating business requirements into actionable technology deliverables.

- Partner closely with technology and business units to ensure alignment on objectives, timelines, and resource allocation.

Vendor and Partner Management:

- Evaluate and manage external vendors and technology partners to optimize cost-effectiveness and delivery efficiency.

Innovation and Continuous Improvement:

- Foster a culture of continuous improvement and innovation within the Solution Delivery Group by promoting Agile methodologies, iterative development, and rapid prototyping.

- Identify and implement emerging technologies and best practices that can enhance BFIL's technology capabilities and improve operational efficiencies.

- Stay informed on industry trends and competitor developments to ensure BFIL remains at the forefront of digital innovation in lending services.

Project Management and Quality Assurance:

- Oversee project planning, development, and execution, ensuring that all digital solutions are delivered on time, within budget, and to the highest standards of quality.

- Implement quality assurance frameworks and rigorous testing protocols to ensure digital solutions meet all functional, technical, and regulatory requirements.

Qualification:

- An MBA degree or equivalent post-graduation is preferred.

- 15-20 Years of experience in Solution design, Business process re-engineering, Quality management, Project management, transformation, etc.

- Should have experience from NBFC/ Bank/ Microfinance industry.

Skills & Experience:

Technical Expertise:

- Strong understanding of financial products, digital banking, core banking solutions, and integration with third-party systems. Familiarity with cloud computing, data analytics, and emerging tech trends is a plus.

Project Management:

- Proven track record of delivering complex projects on time and within budget. PMP or PRINCE2 certification is an advantage.

Leadership Skills:

- Strong leadership and people management abilities with experience in building and leading high-performance teams.

Interpersonal Skills:

- Excellent communication and collaboration skills, with the ability to influence stakeholders across various levels of the organization.

Analytical Mindset:

- Demonstrated ability to analyze complex problems, identify root causes, and implement effective solutions.

Adaptability:

- Strong problem-solving skills and ability to adapt to a dynamic and fast-paced work environment.