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4 Wizikey Jobs

Customer Success Associate

3-5 years

Gurgaon / Gurugram

1 vacancy

Customer Success Associate

Wizikey

posted 12d ago

Job Description

Job Description

  • Customer Communication: Develop and maintain strong, positive relationships with our customers through effective communication via email, phone calls, and other channels.
  • Customer Support: Assist in addressing customer inquiries, resolving issues, and providing timely solutions to ensure their satisfaction.
  • Data Analysis: Analyze customer data and metrics to identify trends and opportunities for improvement, and share insights with the team.
  • Product Knowledge: Develop a deep understanding of Wizikeys products and services to effectively guide customers on how to maximize their benefits.
  • Onboarding: Assist in the onboarding process for new customers, ensuring a smooth transition into using our services.
  • Feedback Collection: Collect feedback from customers and relay it to the appropriate teams for product and service enhancements.
  • Documentation: Maintain accurate records of customer interactions and feedback in our CRM system.
Qualifications
  • Bachelors degree in Business, Marketing, Communication, or a related field.
  • 1+ years of experience in managing teams across sales, success, support, and other cross-functional teams
  • Excellent written

Employment Type: Full Time, Permanent

Read full job description

What people at Wizikey are saying

What Wizikey employees are saying about work life

based on 9 employees
50%
100%
83%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Wizikey Benefits

Health Insurance
Work From Home
Free Transport
Child care
Gymnasium
Cafeteria +6 more
View more benefits

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