Customer Communication: Develop and maintain strong, positive relationships with our customers through effective communication via email, phone calls, and other channels.
Customer Support: Assist in addressing customer inquiries, resolving issues, and providing timely solutions to ensure their satisfaction.
Data Analysis: Analyze customer data and metrics to identify trends and opportunities for improvement, and share insights with the team.
Product Knowledge: Develop a deep understanding of Wizikeys products and services to effectively guide customers on how to maximize their benefits.
Onboarding: Assist in the onboarding process for new customers, ensuring a smooth transition into using our services.
Feedback Collection: Collect feedback from customers and relay it to the appropriate teams for product and service enhancements.
Documentation: Maintain accurate records of customer interactions and feedback in our CRM system.
Qualifications
Bachelors degree in Business, Marketing, Communication, or a related field.
1+ years of experience in managing teams across sales, success, support, and other cross-functional teams