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Customer Success Associate
Rocket Health
posted 4mon ago
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Job Description
- Role
- Title: Customer Success and Ops Associate (Full time)
- Location: Remote/Hybrid (Bangalore preferred)
- Responsibilities
- You will be responsible for the ongoing experience of all Rocket Health users over WhatsApp, phone, email, and other messaging platforms
- This dynamic role requires you to be on chat actively our care team believes in quick responses, and clearing queries and tasks in real-time
- You will be required to call leads and existing users for feedback and a hands-on experience
- Comes with a judgement-free and empathetic mindset that aligns with our vision of creating a safe space
- Decipher, aggregate, and clearly document emergent user issues and escalate to appropriate internal teams and key stakeholders
- Ability to spot patterns in user behaviour on both an individual and aggregate level and recommend future plans to positively impact their experience
- Leverage existing and additional relevant technologies for reporting and analytics across customer service and other customer-facing functions/channels
- Consistently delivering great end-to-end customer experience across stages, channels, and touchpoints in the customer journey
- Skills and Qualifications
- Can hold a smile and a conversation (verbal and written) in English and Hindi (additional languages are cherry on the cake)
- Should be comfortable communicating with customers via phone, WhatsApp, email and other messaging platforms Knowledge of emojis is a skill we love
- Inherent capacity to build a strong rapport and relationship with people patience is the key to success
- Knowledge about mental or sexual healthcare or any healthcare is an added advantage rest assured, we will train you
- Prior experience in a similar role will be preferred but to be honest, we are all from an unconventional background and we wont mind taking a bet on an outlier profile
- Bonus: a passion for healthcare and wellness
- Show more Show less
Employment Type: Full Time, Permanent
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