AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
36 ChargePoint Jobs
Associate Customer Experience Manager
2-6 years
Bangalore / Bengaluru
1 vacancy
Associate Customer Experience Manager
ChargePoint
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.
Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.
Discover what it s like to help build the fueling network of the future - check out our Engineering Blog.
Reports To
Senior Manager Mission Critical and Fleet Support
What You Will Be Doing
Within the Customer Experience team, the customer Experience Manager owns a number of Named Accounts. These accounts can be bus operators, OEM s or Commercial fleets. You will be responsible for ensuring the successful usage of the important features of software solutions purchased by the customer and act as a customer advocate after implementation. Products would be our Charger Management System, Energy Management, Telematics application, and Fleet Operations functionality. By maintaining regular contact moments with your customers, partners as well as colleagues, you build a structural trusted relationship. Within this relationship you will be tasked with mitigating risks, resolving issues before they negatively impact the customer or ChargePoint.
In your role you have a full 360 view of your assigned customers, their products and features in use as well as their future requirements.
What You Will Bring to ChargePoint
- Account/Service Management skills
- Working knowledge of Saas applications, API s
- Understanding Charging infrastructure
- Knowledge of OCCP protocol
- Knowledge of all standard office applications
- Basic project manager skills
- Presentation skills
- Negotiation skills
Requirements
- 3 years of experience with customer service management
- Technical background with sales affinity
- Knowledge of SAAS applications, Telematics
- Affinity with energy transition
- English speaking, any other European language a pre
Location
Bangaluru, India
If there is a match between your experiences/skills and the Company needs, we will contact you directly.
ChargePoint is an equal opportunity employer.
Applicants only - Recruiting agencies do not contact.
Applicants only - Recruiting agencies do not contact.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Customer Experience Associate roles with real interview advice
Top ChargePoint Customer Experience Associate Interview Questions
Q1. How's electric vehicle different from fuelled vehicle and what are it's major pro's
asked in
Technical Support Engineer interview
Q3. Explain about Artificial intelligence
asked in
Technical Support Engineer interview
What people at ChargePoint are saying
What ChargePoint employees are saying about work life
based on 23 employees
Flexible timing
Monday to Friday
No travel
Night Shift
ChargePoint Benefits
View more benefits
Compare ChargePoint with
Ather Energy
Compare
Tata Power
Compare
Magenta Power
Compare
Fortum india
Compare
Delta Electronics
Compare
Exicom Power Solutions
Compare
Okaya Power
Compare
Amara Raja Energy & Mobility
Compare
Hero Electric
Compare
Amazon
Compare
Uber
Compare
Fareportal
Compare
OLX
Compare
Uplers
Compare
Groupon
Compare
Expedia Group
Compare
Metric Stream Infotech
Compare
Airbnb
Compare
Compare
Avis
Compare
Share an Interview