Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

BHIVE

Compare

3.1

based on 4 Reviews

31 BHIVE Jobs

Customer Success Associate

BHIVE Alts

3.1

based on 4 Reviews

1-3 years

Bangalore / Bengaluru

1 vacancy

Customer Success Associate

BHIVE

posted 15d ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Salesforce CRM Transition Continuous Improvement Conflict Resolution

+ 2 more

Job Description

Job Details

The Customer Success Associate at BHIVE Workspace plays a vital role in enhancing customer satisfaction and fostering long-term relationships. This is a full-time junior position located in Bangalore, requiring 1-3 years of relevant experience. The successful candidate will be a key point of contact for clients, ensuring seamless onboarding and continuous engagement with the company s workspace solutions.

Qualifications And Skills

Must have strong customer relationship management skills with proven ability to build sustainable relationships. (Mandatory skill)
Demonstrated ability in customer engagement to ensure that customer needs are met, fostering satisfaction and loyalty. (Mandatory skill)
Experience with onboarding processes to ensure a smooth transition and positive experience from the start. (Mandatory skill)
Proficient in using CRM software for managing customer data and interactions effectively.
Excellent conflict resolution skills to address and solve customer issues quickly and effectively.
Strong capability in upselling and cross-selling to maximize customer value and company profitability.
Empathy and active listening skills to understand and address customer concerns and expectations.
Ability to work collaboratively in a team environment while maintaining accountability for individual contributions.

Roles And Responsibilities

Act as the primary contact for customer concerns, working to resolve issues promptly and effectively.
Facilitate the onboarding process for new clients, ensuring they have a seamless introduction to BHIVE Workspace solutions.
Engage with customers regularly to understand their needs and provide appropriate solutions and support.
Maintain up-to-date records of customer interactions using CRM software, ensuring data accuracy and confidentiality.
Develop strategies to enhance customer engagement and satisfaction while identifying opportunities for upselling and cross-selling.
Collaborate with the sales and marketing teams to enhance customer experiences and deliver consistent company messaging.
Analyze customer feedback and offer insights to the team for continuous improvement of services and offerings.
Organize and participate in community events and activities to strengthen customer relationships and foster community engagement.