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4 Wizikey Jobs
Customer Success Associate
Wizikey
posted 25d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Customer Communication: Develop and maintain strong, positive relationships with our customers through effective communication via email, phone calls, and other channels.
- Customer Support: Assist in addressing customer inquiries, resolving issues, and providing timely solutions to ensure their satisfaction.
- Data Analysis: Analyze customer data and metrics to identify trends and opportunities for improvement, and share insights with the team.
- Product Knowledge: Develop a deep understanding of Wizikeys products and services to effectively guide customers on how to maximize their benefits.
- Onboarding: Assist in the onboarding process for new customers, ensuring a smooth transition into using our services.
- Feedback Collection: Collect feedback from customers and relay it to the appropriate teams for product and service enhancements.
- Documentation: Maintain accurate records of customer interactions and feedback in our CRM system.
- Bachelors degree in Business, Marketing, Communication, or a related field.
- 1+ years of experience in managing teams across sales, success, support, and other cross-functional teams
- Excellent written
Employment Type: Full Time, Permanent
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