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2477 Wipro Jobs

Lead Administrator

6-10 years

₹ 14 - 26L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Mumbai

1 vacancy

Lead Administrator

Wipro

posted 22hr ago

Job Description

    
About The Role :
    
Position Title
  
GOC Monitoring Team
    
BAND
       
Location
  
India
    
Department
  
Control Tower
    
Role Summary
  
As a GOC resource of his /her team, he /she:

  • The Operating model provides 24/7 support

  • The main objective of the Event Management Process is to establish standardized procedures for the handling of information technology related Events & Alerts throughout the recording, classification, action definition, implementation, and closure.

  • Event & Alert Management ensures that:

  • Every Event & Alert is recorded

  • Every Event & Alert runs through a set of standardized procedures in order to ensure effective and efficient processing

  • Every Event & Alert is carefully assessed by support teams and forwarded to incident management team if required.

  • Event and Alert Management are managed through a tool. This tool ensures monitoring of related application services and infrastructure.

  • Main activities are:

  • Events & Alerts generated by automated OMi tool are displayed, recorded, and logged for classification.

  • On creation of the event, it is automatically filled with the information with unique Alert ID,

  • Device name, description, alert date and time & Services affected

  • GOC acknowledges the alerts.

  • GOC call the support team, create an METIS Incident ticket via ZigiOps tool, and then reassign the alerts to relevant support groups in the OMi dashboard as per the embedded instruction.

  • If automatic remediation tasks apply to the alert, begin automatic remediation to start a workflow via runbook automation in Omi.
        
    Key Responsibilities
        
    Technical Expertise
      


  • Experience in information technology environment.

  • Proven minimum 2 years of work experience in a command center environment.

  • Experience preferred in alert monitoring tools and Control-M.

  • Proficient in operating computer-based control systems.

  • Proficient in Microsoft Office, including Excel.

  • Windows and networking experience preferred

  • Strong interpersonal skills.

  • Willingness to work in shifts (morning, afternoon, and night).

  • Required to work 2weeks rotating shift, weekends and public holidays.
        


  • Shift/Oncall & Weekend Support
      




  • GOC Monitoring:24/7 operation

    Weekday

    o Morning shift:04:30 am to 01:30 pm

    o Afternoon shift:12:00 pm to 09:00 pm

    o Mid2 shift :03:30 pm to 12:30 am (on need basis if staff shortage due to exigencies

    o Night shift 08:00 pm to 05:00 am

    Weekend

    o Morning shift:04:30 am to 01:30 pm

    o Afternoon shift:12:00 pm to 09:00 pm

    o Mid1 shift:09:30 am to 06:30 pm (on Saturdays ONLY)

    o Night shift:08:00 pm to 05:00 am


  • To be scheduled to work on all public holidays


  • WIP [Infrastructure patching] weekend (usually 3rd Saturday of the month)- each shift will have 2 staff each for Morning, Afternoon and Night shift. No Mid1 on this Saturday)
        
    Process & Tools
      
  • ITSM tool- Service Now- Ticketing tool for INC/SR/Change/Problem tickets

  • Inhouse/OEM tools

  • HP OMI for monitoring

  • Basic knowledge on ITIL Process & Practices
        
    Educational Qualifications
      
  • Bachelors degree in Information/Computer technology preferred
        
    Key Competencies:
      
  • 2yrs (Min) to 3yrs (Max) of relevant experience in NOC/GOC environment.

  • Experience preferred in alert monitoring tools and Control-M.

  • Proficient in operating computer-based control systems.

  • Windows and networking experience preferred

  • The candidate should have worked in a SLA driven environment

  • Ability to work in a flexible, team-oriented and constantly changing environment.

  • Good Oral and Written communication skills
        

  • Employment Type: Full Time, Permanent

    Read full job description

    Wipro Interview Questions & Tips

    Prepare for Wipro Lead Administrator roles with real interview advice

    Top Wipro Lead Administrator Interview Questions

    Q1. How to Add kernel parameter. What are the important kernel parameter for DB
    Q2. Explain in high level steps for patching and other BAU activiteis
    Q3. What are the ITIL layers?
    View all 8 questions

    What people at Wipro are saying

    3.8
     Rating based on 311 Lead Administrator reviews

    Likes

    Only good thing is job security l, if you have joined with better package and deployed in good project, it's good to be in wipro.

    • Job security - Good
    • +2 more
    Dislikes

    No career progression and no salary increments.

    • Promotions - Poor
    Read 311 Lead Administrator reviews

    Lead Administrator salary at Wipro

    reported by 4.7k employees with 5-17 years exp.
    ₹7.5 L/yr - ₹27.6 L/yr
    At par with the average Lead Administrator Salary in India
    View more details

    What Wipro employees are saying about work life

    based on 52.9k employees
    64%
    72%
    63%
    78%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Wipro Benefits

    Submitted by Company
    Family and Parenting
    Perks and Benefits
    Health Care & Insurance
    Financial & Retirement
    Professional Support
    Vacation and Time off
    Submitted by Employees
    Cafeteria
    Health Insurance
    Free Transport
    Soft Skill Training
    Job Training
    Work From Home +6 more
    View more benefits

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