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Engaged Employer

Wipro

Compare

3.7

based on 52.9k Reviews

Video summary

2272 Wipro Jobs

Administrator

Wipro Limited

3.7

based on 52.9k Reviews

3-7 years

₹ 2 - 8L/yr (AmbitionBox estimate)

Mumbai

Administrator

Wipro

posted 5hr ago

Job Role Insights

Flexible timing

Key skills for the job

Computer Networking Servicenow VMware Incident Management Air Ticketing Vendor Management

+ 11 more

Job Description

About The Role :

Position Title

Windows Administrator L2

BAND

Location

India

Department

Infrastructure

Role Summary

As a L2 resource of the Run team, he/she will :

Take up technical tasks in the ITSM queues to resolve day-to-day BAU / Project Requests and Incidents

Plan, prepare and execute Change technical tasks in the ITSM queues

Respond to and resolve alerts from the monitoring management system

Provision server/cluster build and hardening according to the security standards

Troubleshoot, configure and resolve requests / incidents linked to Hardware, Operating System, Hypervisor and High-Availability services in the operating environment

Deploy and operate storage, network and OS/cluster configurable items, and infrastructure management tools

Plan, prepare and execute servers OS patching and reboot

Plan, prepare and execute servers hardware movement in Data Center including the setup of racking and cabling requirements

Perform basic to intermediate root cause analysis in Incident and Problem tasks

Identify, assess and remediate vulnerabilities reported by security sources (scan report, pen test, audit finding, etc)

Plan, prepare, execute and support Data Center maintenance activities

Plan, prepare, execute and support Disaster Recovery / Business Continuity exercises

Coordinate and deliver with internal clients/partners and external vendors for hardware break/fix cases, software cases, etc

Respond to and own L1/L2 escalations

Engage in taskforce resolution squad in priority incident management / crisis management cases

Document, review, maintain and share technical information and write-up (primarily, SOP) as part of Knowledge Management

Extract and prepare data needed for reporting and dashboard (capacity planning, health checks, IT controls, compliance, audit, etc)

Engage in Service Improvement review and actions plan

Technical Expertise

Operating System- Windows 2008 / 2012 / 2016 / 2019

Hypervisor- Hyper-V and VMware (lesser extent)

High-Availability solution- Microsoft Cluster Service (multi-nodes geo cluster)

Hardware- HPE Proliant DL / Blade C7000 / Synergy / Simplivity / Apollo

Run operate of enterprise Windows ecosystem (Physical and Virtual servers) in heterogeneous environment with Storage, Network, Database and Middleware services

Run operate of CLX, Raid Manager and HORCM to manage disks and storage operations on server/host side

Active Directory management (OU/GPO/Forest and domain)

Scripting / automation experience with Powershell proficiency

Work with tools such as Altiris (inventory and patch management), CyberArk (privileged access management), OMI suite (events/alerts management)

Shift / Oncall & Weekend Support

Flexible to work on shifts / weekends / Oncall support as followed.

Shift Timings in IST :

Early Morning Shift- 4:30AM to 1:30PM

Morning Shift- 6:30AM to 3:30PM

Afternoon Shift- 11:30AM to 8:30PM

Evening Shift- 2:30PM to 11:30PM

Afternoon Shift 1- 12:30PM to 9:30PM **

Evening Shift 1- 3:30PM to 00:30AM **

** Daylight saving ends period â"“ end Oct to end Mar every year

Saturday Shift - 11:30AM to 8:30PM ***

*** Shift potentially added to cover Saturday planned activities. Staff will perform the standard work hours per week (Monday- Saturday). Shift arrangement and hours to be finalized.

Oncall Support :To provide Oncall support services on rotational basis

11:30PM to 4:30AM on weekdays after end of the Evening Shift work (Apr to Oct)

00:30AM to 4:30AM on weekdays after end of the Evening Shift 1 work (Nov to Mar)

Both Saturday and Sunday from Saturday 00:00AM to Monday 4:30AM

Weekend Support :Mandatory to work on every 3rd Saturday of every month

Public Holiday Support :Paris (Client) Holidays will be followed as public holidays

Process & Tools

ITSM tool- Service Now as Ticketing tool for INC/SR/Change/Problem tickets

Basic knowledge on ITIL Process & Practices

Educational Qualifications

Bachelors degree or Masters degree in Information Technology or pertinent programs

Key Competencies:

Minimum 6 years of relevant hands-on work experiences

Solution-focused with excellent problem solving and analytical skills

Ability to work in a flexible and constantly changing environment

Effective teamwork and collaboration

Good oral and written communication skills in English

Employment Type: Full Time, Permanent

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What people at Wipro are saying

3.6

Rating based on 308 Administrator reviews

Anonymous · Engineering - Hardware & Networks in Kolkata

Likes

- Salary on time - Work life balance is good

Work-life balance - Good

Dislikes

- Our project is Technical but Wipro decided to have a manager from BPO and he make the project worst - Internal polictics is at it's high here - Biased Manager - Zero support from HR and other upper hierarchy - I would have rated 5 but just because of manager, it is 2 now