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Engaged Employer

Wipro

Compare

3.7

based on 52.9k Reviews

Video summary

2359 Wipro Jobs

Lead Administrator

Wipro Limited

3.7

based on 52.9k Reviews

6-10 years

₹ 14 - 26L/yr (AmbitionBox estimate)

Mumbai

1 vacancy

Lead Administrator

Wipro

posted 16hr ago

Job Role Insights

Flexible timing

Key skills for the job

Servicenow Incident Management Air Ticketing Cyberark Vendor Management DBMS

+ 11 more

Job Description

Position Title

Storage Administrator L2

BAND

Location

India

Department

Infrastructure

Role Summary

As a L2 resource of the Run team, he/she will :

Take up technical tasks in the ITSM queues to resolve day-to-day BAU / Project Requests and Incidents

Plan, prepare and execute Change technical tasks in the ITSM queues

Respond to and resolve alerts from the monitoring management system

Manage, maintain and operate data storage solution of SAN, NAS, FC Fabrics and Inter-site links.

Manage, maintain and operate data storage replication between Data Centers

Provision and allocate storage to server assets and reclaim of storage for decommissioned volumes

Perform zoning, mapping and masking of LUNs from arrays to server assets

Plan, prepare and coordinate with vendors for campaign upgrades for SAN, NAS and Fabrics

Perform storage performance analysis and troubleshoot storage-related performance/capacity issues with other teams (Platform, Database, etc)

Perform basic to intermediate root cause analysis in Incident and Problem tasks

Identify, assess and remediate vulnerabilities reported by security sources (scan report, pen test, audit finding, etc)

Plan, prepare, execute and support Data Center maintenance activities

Plan, prepare, execute and support Disaster Recovery / Business Continuity exercises

Coordinate and deliver with internal clients/partners and external vendors for hardware break/fix cases, software cases, etc

Respond to and own L1/L2 escalations

Engage in taskforce resolution squad in priority incident management / crisis management cases

Document, review, maintain and share technical information and write-up (primarily, SOP) as part of Knowledge Management

Extract and prepare data needed for reporting and dashboard (capacity planning, health checks, IT controls, compliance, audit, etc)

Engage in Service Improvement review and actions plan

Technical Expertise

SAN- HPE XP7/XP8, Primera, 3PAR

NAS- Dell PowerScale (formerly ISILON)

Brocade SAN Fabric

Storage Replication technologies

Storage failover/failback in Disaster Recovery operations

Basic working knowledge of Windows and Red Hat Operating Systems and storage-related software & configuration parameters

Basic working knowledge of High-Availability solution- Microsoft Cluster Service and Veritas InfoScale

Scripting / automation experience

Work with tools such as CyberArk (privileged access management), OMI suite (events/alerts management)

Shift / Oncall & Weekend Support

Flexible to work on shifts / weekends / Oncall support as followed.

Shift Timings in IST :

Early Morning Shift- 4:30AM to 1:30PM

Morning Shift- 6:30AM to 3:30PM

Afternoon Shift- 11:30AM to 8:30PM

Evening Shift- 2:30PM to 11:30PM

Afternoon Shift 1- 12:30PM to 9:30PM **

Evening Shift 1- 3:30PM to 00:30AM **

** Daylight saving ends period â"“ end Oct to end Mar every year

Saturday Shift - 11:30AM to 8:30PM ***

*** Shift potentially added to cover Saturday planned activities. Staff will perform the standard work hours per week (Monday- Saturday). Shift arrangement and hours to be finalized.

Oncall Support :To provide Oncall support services on rotational basis

11:30PM to 4:30AM on weekdays after end of the Evening Shift work (Apr to Oct)

00:30AM to 4:30AM on weekdays after end of the Evening Shift 1 work (Nov to Mar)

Both Saturday and Sunday from Saturday 00:00AM to Monday 4:30AM

Weekend Support :Mandatory to work on every 3rd Saturday of every month

Public Holiday Support :Paris (Client) Holidays will be followed as public holidays

Process & Tools

ITSM tool- Service Now as Ticketing tool for INC/SR/Change/Problem tickets

Basic knowledge on ITIL Process & Practices

Educational Qualifications

Bachelors degree or Masters degree in Information Technology or pertinent programs

Key Competencies:

Minimum 6 years of relevant hands-on work experiences

Solution-focused with excellent problem solving and analytical skills

Ability to work in a flexible and constantly changing environment

Effective teamwork and collaboration

Good oral and written communication skills in English

Employment Type: Full Time, Permanent

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What people at Wipro are saying

3.8

Rating based on 311 Lead Administrator reviews

Anonymous · IT & Information Security in Hyderabad / Secunderabad

Likes

Only good thing is job security l, if you have joined with better package and deployed in good project, it's good to be in wipro.

Job security - Good

+2 more

Dislikes

No career progression and no salary increments.

Promotions - Poor

Read 311 Lead Administrator reviews