Wipro Lead Administrator Interview Questions and Answers

Patching and other BAU activities involve planning, testing, deploying, and monitoring updates to ensure system security and stability.

• Create a patch management plan outlining roles and responsibilities

• Test patches in a non-production environment before deploying to production

• Schedule patching during maintenance windows to minimize downtime

• Monitor systems for any issues post-patching and rollback if necessary

Idempotent REST services ensure repeated requests yield the same result without side effects.

• Idempotency means that making the same request multiple times has no additional effect beyond the initial request.

• HTTP methods like GET, PUT, and DELETE are typically idempotent, while POST is not.

• Example: A PUT request to update a resource will result in the same state regardless of how many times it is called.

• Example: A ...read more

A comprehensive process for managing system upgrades, backups, and disaster recovery in IT environments.

• Cloning: Create an exact copy of a system for testing or migration purposes.

• Upgrade: Implement new software versions while ensuring compatibility and functionality.

• Restoration: Recover data from backups to restore systems after failures.

• Backup: Regularly save data to prevent loss; e.g., daily incremental backups...read more

Problem management involves identifying, analyzing, and resolving issues to prevent future incidents.

• Identify the root cause of recurring incidents to prevent future occurrences.

• Use tools like the 5 Whys or Fishbone Diagram for root cause analysis.

• Example: A recurring server downtime issue was traced back to outdated software, leading to a scheduled update.

• Implement a change management process to ensure that solut...read more

Incident management is the process of identifying, analyzing, and resolving incidents to minimize their impact on business operations. Problem management is the process of identifying and resolving the root cause of incidents to prevent their recurrence.

• Incident management involves identifying and logging incidents, categorizing them based on their impact and urgency, and prioritizing them for resolution.

• Problem m...read more

I have 5 years of work experience in Citrix, including managing virtual desktops, applications, and troubleshooting user issues.

• Managed Citrix virtual desktop infrastructure (VDI) for 500+ users

• Deployed and maintained Citrix XenApp and XenDesktop environments

• Troubleshooted user connectivity and performance issues

• Implemented Citrix policies and configurations to optimize performance

• Collaborated with IT teams to int...read more