Quality Assurance Consultant L3

About The Role :



Role

Quality Assurance Consultant





Do

- Support process excellence initiatives and drive improvement projects.

- Drive benchmarking and best practices deployment across accounts.

- Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT/PCSAT risks.

- Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.

- Drive projects to improve and maintain the profitability of the process.

- Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen on the process floors.

- Drive standardization practices on the floor and ensure strict compliance in internal and client defined processes.

- Monitor and drive compliance requirements through Internal Common Minimum standards (CMS), ISO 9001, etc.

- Ensure all process metrics are met.

- Lead quality report and dashboards.

- Support in SOP and VSM creation.