Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 1K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Engaged Employer

Whatfix

Compare

3.5

based on 89 Reviews

40 Whatfix Jobs

Head, Technical Solutions Engineering - GCSS

Whatfix

3.5

based on 89 Reviews

10-13 years

Bangalore / Bengaluru

1 vacancy

Head, Technical Solutions Engineering - GCSS

Whatfix

posted 18d ago

Job Role Insights

Flexible timing

Key skills for the job

SAP CO Data Analytics Salesforce Consulting Oracle Cisco

+ 4 more

Job Description

Who are we

Whatfix is a leading global B2B SaaS organization and the largest pure-play enterprise digital adoption platform solution provider.

Utilizing GenAI technology, Whatfix enhances all stages of software deployment with application simulation, product analytics, and digital adoption, driving business outcomes such as increased revenue win rates, cost reduction, risk compliance, enhanced productivity, and improved user experience.

We have seven offices in the US, India, UK, Germany, Singapore, and Australia, supporting 700+ global customers, including 80+ Fortune 500 companies. Whatfix has raised $140 million to date and is backed by marquee investors, including Softbank, PeakXV, Dragoneer, and Cisco Investments.

With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the Top 50 Indian Software Companies as per G2 Best Software Awards.
Recognized as a Leader in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
The sole vendor named as Customers Choice: 2024 Gartner Voice of the Customer for Digital Adoption Platform Report. We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8%
Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Third Consecutive Year
Won the Silver for Stevies Employer of the Year 2023 Computer Software category and also recognized as Great Place to Work 2022-2023
Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal

This is a strategic hands-on leadership role leading a large Global post sales technical team (50+ and growing) of Solutions Engineers and Managers to drive onboarding, implementation, and adoption of Whatfix for our customers. It entails client engagement, solutions architecture, escalation Management, product enhancements and cross functional collaboration.

Key Responsibilities:

Lead and mentor a Global team of Solutions Engineers & managers in a matrix org to ensure the successful customer onboarding and implementation of customers onto the Whatfix platform
Define OKRs for the team in alignment with Org Objectives - Monitor team performance against KPIs, taking corrective actions as needed to ensure targets are met.
Drive continuous improvement and best practices - implementation, products, efficiency, quality, CSAT and consulting ability
Collaborate with internal teams (Customer Success, Engineering, Product, pre-sales) to ensure alignment on customer projects.
Liaise with Engineering leaders, Product Managers and CTO on enhancements and critical issues.
Effective Escalation management with detailed RCAs for customer incidents
Instill a culture of Innovation - identify & implement tangible initiatives to improve efficiency, realize value and build a consultative mindset in the team

Qualification and Cretria

A Bachelors/Professional technical degree with over 14 years of relevant experience
A background in Post sales Implementation, Solutions Engineering, Professional Services - preferably building teams in a product / SAAS environment
Hands on Technology experience as Engineer and Architect and having led technical teams with managers in a matrix structure. Knowledge of JavaScript, APIs, web and EAS Applications like Salesforce, MS Dynamics, SAP, Oracle is preferable. A knack to pick up new technology solutions for research and integrations.
Ability to communicate and engage comfortably with customer personas up to CXO level.
Comfortable working in a fast-paced, dynamic, and evolving environment with the ability to develop product expertise, prioritize and work on multiple priority programs concurrently

Note:

At Whatfix, we thrive on the power of collaboration, innovation, and human connection. We strongly believe that working together in our office (five days a week) fosters open communication, builds a sense of community, and fuels innovation. This ensures open communication, strengthens our sense of community, and enables us to achieve our collective goals effectively.
We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust is the foundation; and Do it as you own it.

Employment Type: Full Time, Permanent

Read full job description