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46 Whatfix Jobs

Contracts Management Specialist

4-8 years

Bangalore / Bengaluru

1 vacancy

Contracts Management Specialist

Whatfix

posted 4mon ago

Job Description

  • Oversee and review the renewals and new sales contracts(sales) in the pipeline , ensuring we as an organization maximize the growth benefits through recurring revenue
  • Collaborate with Customer success managers, Accounts Manager & Accounts Executive, Finance, Leadership, and Legal teams to facilitate contract negotiation, closure, and achieve targeted business outcomes.
  • Act as a bridge between Sales and the Professional Services team for the new contracts, ensuring seamless communication and alignment of project & services objectives.
  • Maintain close communication with the CSM and sales team to understand client expectations and requirements, offering tailored solutions and insights accordingly.
  • Manage and maintain contract records throughout their lifecycle, including, renewal tracking, and performance management.
  • Help the Resource Managers make informed resourcing decisions based on the opportunity pipeline, optimizing team capabilities and project requirements.
  • Develop intuitive reports and dashboards, leveraging data to derive insights, monitor progress, and facilitate informed decision-making, providing concise and informative updates to leadership.
  • Work collaboratively with diverse teams to identify business problems, develop solutions, streamline operations, implement automations, integrations, and simplify operating processes.
What Will You Bring:
  • Demonstrated expertise in CRM software, particularly Salesforce, along with experience in managing projects using tools like JIRA, Zendesk, Smartsheet, Team Gantt, and other project management platforms.
  • Proficiency in leveraging these tools to enhance project pipeline management, drive collaboration between teams, and streamline workflows to achieve efficient outcomes.
  • Ability to navigate and utilize various software applications efficiently, coupled with a quick learning curve for new tools and technologies.
  • Proficiency in numbers and data analysis: Ability to assess and understand data to inform decision-making and strategy development.
  • Understanding of compliance requirements and legal nuances, ensuring alignment of contracts with organizational standards and regulations and negotiating terms beneficial to business objectives.
  • Excellent analytical and problem-solving skills with strong attention to detail and organizational abilities.
  • Exceptional communication and negotiation skills
  • Ability to manage multiple projects and meet deadlines.
  • High level of integrity and ability to maintain confidentiality.
What you should have
  • The street smart way to drive
  • SaaS company experience
  • It is essential to have good English communication skills.
  • It would be preferable to have 5 to 8 years experience in an Operations or similar role. Experience with SaaS and Customer Service is mandatory.
  • Hands-on experience with Salesforce or other CRM tools..
  • Having experience with reporting tools (such as Looker/Tableau), finance tools, CS/Project Management tools, etc. is beneficial.
  • Action-oriented and excellent interpersonal skills
  • Collaborative skills across departments.
  • Willingness to adapt to the US time zone (3:00 PM to 12:00 AM IST)
Perks & Benefits (India)
  • Best-in-class medical insurance coverage
  • Free lunch & dinner buffet
  • Doorstep cab drop facility
  • Education sponsorship
  • Internal job transfer & global mobility programs
Please Note:
  • We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values like - Customer First; Empathy; Transparency; Fail Fast & Scale Fast; No Hierarchies for Communication; Deep Dive & Innovate; Trust, Do it as you own it;

Employment Type: Full Time, Permanent

Read full job description

Whatfix Interview Questions & Tips

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Top Whatfix Contracts Management Specialist Interview Questions

Q1. How would you respond if a customer rejects the solution you proposed for a particular scenario?
Q2. What are the methods to perform DOM manipulation for a specific element in an application?
Q3. What is the algorithm or logic behind binary search?
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What people at Whatfix are saying

What Whatfix employees are saying about work life

based on 91 employees
51%
99%
66%
56%
Strict timing
Monday to Friday
No travel
Night Shift
View more insights

Whatfix Benefits

Work From Home
Cafeteria
Free Food
Team Outings
Free Transport
Health Insurance +6 more
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Whatfix Bangalore / Bengaluru Office Location

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Bengaluru Office
443, 17th Cross Road Sector 4, HSR Layout Bengaluru
560102

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