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Contracts Management Specialist

Whatfix

based on 92 Reviews

4-8 years

Bangalore / Bengaluru

1 vacancy

Contracts Management Specialist

Whatfix

posted 5mon ago

Fixed timing

Key skills for the job

+ 4 more

Oversee and review the renewals and new sales contracts(sales) in the pipeline , ensuring we as an organization maximize the growth benefits through recurring revenue
Collaborate with Customer success managers, Accounts Manager & Accounts Executive, Finance, Leadership, and Legal teams to facilitate contract negotiation, closure, and achieve targeted business outcomes.
Act as a bridge between Sales and the Professional Services team for the new contracts, ensuring seamless communication and alignment of project & services objectives.
Maintain close communication with the CSM and sales team to understand client expectations and requirements, offering tailored solutions and insights accordingly.
Manage and maintain contract records throughout their lifecycle, including, renewal tracking, and performance management.
Help the Resource Managers make informed resourcing decisions based on the opportunity pipeline, optimizing team capabilities and project requirements.
Develop intuitive reports and dashboards, leveraging data to derive insights, monitor progress, and facilitate informed decision-making, providing concise and informative updates to leadership.
Work collaboratively with diverse teams to identify business problems, develop solutions, streamline operations, implement automations, integrations, and simplify operating processes.

What Will You Bring:

Demonstrated expertise in CRM software, particularly Salesforce, along with experience in managing projects using tools like JIRA, Zendesk, Smartsheet, Team Gantt, and other project management platforms.
Proficiency in leveraging these tools to enhance project pipeline management, drive collaboration between teams, and streamline workflows to achieve efficient outcomes.
Ability to navigate and utilize various software applications efficiently, coupled with a quick learning curve for new tools and technologies.
Proficiency in numbers and data analysis: Ability to assess and understand data to inform decision-making and strategy development.
Understanding of compliance requirements and legal nuances, ensuring alignment of contracts with organizational standards and regulations and negotiating terms beneficial to business objectives.
Excellent analytical and problem-solving skills with strong attention to detail and organizational abilities.
Exceptional communication and negotiation skills
Ability to manage multiple projects and meet deadlines.
High level of integrity and ability to maintain confidentiality.

What you should have

The street smart way to drive
SaaS company experience
It is essential to have good English communication skills.
It would be preferable to have 5 to 8 years experience in an Operations or similar role. Experience with SaaS and Customer Service is mandatory.
Hands-on experience with Salesforce or other CRM tools..
Having experience with reporting tools (such as Looker/Tableau), finance tools, CS/Project Management tools, etc. is beneficial.
Action-oriented and excellent interpersonal skills
Collaborative skills across departments.
Willingness to adapt to the US time zone (3:00 PM to 12:00 AM IST)

Perks & Benefits (India)

Please Note:

We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values like - Customer First; Empathy; Transparency; Fail Fast & Scale Fast; No Hierarchies for Communication; Deep Dive & Innovate; Trust, Do it as you own it;

Employment Type: Full Time, Permanent