Western Digital - ServiceNow Lead - Implementation (8-10 yrs)

Company Description :

"At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible. At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology.

For decades, we've been doing just that-our technology helped people put a man on the moon and capture the first-ever picture of a black hole. We offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers alike under our Western Digital- , WD- , WD_BLACK- , and SanDisk- Professional brands.

We are a key partner to some of the largest and highest-growth organizations in the world. From enabling systems to make cities safer and more connected, to powering the data centers behind many of the world's biggest companies and hyperscale cloud providers, to meeting the massive and ever-growing data storage needs of the AI era, Western Digital is fueling a brighter, smarter future. Today's exceptional challenges require your unique skills. Together, we can build the future of data storage."

Job Description :

- Oversee and guide the development and maintenance of the ServiceNow platform.

- Supervise a team of ServiceNow developers, providing mentorship, prioritizing tasks, and ensuring deadlines are met.

- Act as a key liaison between business stakeholders, developers, and architect to gather, analyze, and translate business requirements into actionable solutions.

- Collaborate with System Architect to design scalable and efficient ServiceNow solutions aligned with business goals.

- Ensure proper investigation, resolution, and documentation of bugs and issues reported on the ServiceNow platform.

- Draft and review technical design documents, ensuring alignment with business requirements and standards.

- Lead functional testing efforts and provide oversight for user acceptance testing (UAT).

- Monitor and report progress on tasks, projects, and team performance to leadership regularly.

- Stay up to date with ServiceNow enhancements and industry best practices to drive continuous improvement.

- Perform other related supervisory and business analysis tasks as required.

Qualifications :

- At least 8 years of experience in ServiceNow, including 2+ years in a supervisory role.

- Strong background in business analysis and project coordination related to ServiceNow implementations.

- Proficiency in ServiceNow development (HTML, JavaScript, APIs).

- In-depth experience with Service Portal, Now Mobile, CMDB, HR Scope App, Knowledge Base, workflows, and ITSM modules.

- Solid understanding of DevOps or Agile frameworks and best practices.

- Knowledge of ITSM, IT Incident, Change, and Problem Management processes.

- Exceptional communication and interpersonal skills, with the ability to interact effectively with technical and non-technical stakeholders.

- Proven leadership skills, including task delegation, team development, and conflict resolution.

- Analytical mindset with strong problem-solving abilities