ServiceNow Architect - Solution Design (10-15 yrs)

Role : ServiceNow Architect

About the Role :

We are seeking a highly experienced and visionary ServiceNow Architect to lead the design, development, and implementation of enterprise-wide ServiceNow solutions. The ideal candidate will possess a deep understanding of the ServiceNow platform, its capabilities, and best practices, coupled with a proven track record of delivering complex and scalable solutions.

As a ServiceNow Architect, you will be responsible for defining the architectural roadmap, ensuring alignment with business objectives, and providing technical leadership to a team of developers and administrators. You will act as a trusted advisor to stakeholders, driving innovation and maximizing the value of our ServiceNow investment.

Responsibilities :

Architectural Leadership :

- Define and maintain the overall ServiceNow architecture, ensuring scalability, security, and performance.

- Develop and enforce architectural standards, guidelines, and best practices.

- Evaluate and recommend new ServiceNow features and modules to meet evolving business needs.

- Lead the design and implementation of complex integrations with other enterprise systems.

- Create and maintain architectural documentation, including diagrams, specifications, and design patterns.

Solution Design & Implementation :

- Collaborate with stakeholders to understand business requirements and translate them into technical solutions.

- Design and implement custom ServiceNow applications, workflows, and integrations.

- Lead the development of proof-of-concepts and prototypes to validate architectural designs.

- Oversee the development and deployment of ServiceNow solutions, ensuring adherence to quality standards.

- Provide technical guidance and mentorship to ServiceNow developers and administrators.

Platform Governance & Optimization :

- Establish and maintain ServiceNow platform governance processes.

- Monitor platform performance and identify areas for optimization.

- Manage ServiceNow upgrades and patching, ensuring minimal disruption to business operations.

- Ensure compliance with security and audit requirements.

- Implement and maintain ServiceNow CMDB and service mapping.

Stakeholder Management :

- Act as a trusted advisor to business stakeholders, providing expert guidance on ServiceNow capabilities.

- Communicate effectively with technical and non-technical audiences.

- Lead workshops and presentations to demonstrate ServiceNow solutions and best practices.

- Collaborate with vendors and partners to ensure successful project delivery.

- Manage and resolve platform related risks.

Technical Skills :

ServiceNow Platform Expertise :

- Deep understanding of the ServiceNow platform architecture, including ITSM, ITOM, ITBM, HRSD, and CSM modules.

- Extensive experience with ServiceNow development, including scripting (JavaScript, Glide), workflows, business rules, UI policies, client scripts, and data management.

- Expertise in ServiceNow integration technologies, including REST, SOAP, and JDBC.

- Strong knowledge of ServiceNow security best practices and data privacy regulations.

- Experience with ServiceNow performance tuning and optimization.

- Expert level knowledge of the servicenow CMDB, and service mapping.

Development Skills :

- Proficiency in JavaScript, HTML, CSS, and XML.

- Experience with web services and API development.

- Understanding of software development methodologies (Agile, Waterfall).

- Experience with source control systems (Git).

Cloud & Infrastructure :

- Familiarity with cloud platforms (AWS, Azure, GCP) and their integration with ServiceNow.

- Understanding of infrastructure concepts, including networking, servers, and databases.

Database & Data Management :

- Strong SQL skills and experience with relational databases.

- Understanding of data modeling and data integration concepts.

Other Skills :

- Experience with ITIL frameworks and best practices.

- Strong analytical and problem-solving skills.

- Excellent communication and interpersonal skills.

- Experience with ServiceNow automated testing frameworks.

- Experience with ServiceNow performance analytics.

Qualifications :

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- 10-15 years of experience in IT, with a focus on ServiceNow architecture and development.

- ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications are highly desirable.

- Proven track record of delivering complex and scalable ServiceNow solutions.

- Strong leadership and mentorship skills.

- Ability to work independently and as part of a team.

- Demonstrated ability to manage large scale servicenow implementations.