ServiceNow Architect - ITSM/HRSD Module (15-20 yrs)

Role : ServiceNow Architect (HRSD,ITSM)

Required Technical Skill Set (Skill Name) :

- ITOM, Catalog Item, UI Script, ACL's

- ITAM Service Now Developer HRSD

Job Description :

Major Responsibilities :

- Configure ServiceNow HRSD modules to meet the precise requirements of client (OOTB).

- Cultivate strong relationships with HR stakeholders and clients, serving as a trusted advisor on HRSD solutions.

- Understanding of ITIL concepts when it comes to continuous improvement and maintaining a sustainable infrastructure through change management protocols.

- Understanding the client requirement and create HR services and record producers.

- Should be Knowing REST/SOAP Integration and should have hands on experience for the same.

- Customer service oriented, ability to meet defined SLAs, Project Management experience and familiar with Agile & Scrum methodologies.

- Providing demos of the OOB HRSD modules, mapping client existing HR processes to ServiceNow HRSD capabilities to provide.

- Implement the Human Resources application in order to set up HR data.

- Configure applications to work with the organisation's HR processes.

- Strong experience with HR Service Management, Knowledge Management, Service Portal, Chat, Reporting, Integrations and HR Hub.

- Identify opportunities for process improvement, automation, and the adoption of HR best practices within client organizations.

- Assist in integration testing.

- Support customers during UAT.

- Contribute to building and implementing technical best practices and procedures.

Good-to-Have :

- A strong team player comfortable in a cross-cultural and diverse operating environment

- Result oriented and ability to deliver under tight timelines

- Ability to successfully resolve conflicts in a globally matrix driven organization

- Excellent communication and collaboration skills