IT Solution Architect - ServiceNow Platform (7-14 yrs)

Responsibilities :

1. Develop architectural plans and strategies for the ServiceNow platform and communicate these effectively to both technical and non-technical stakeholders.

2. Work with solution teams to ensure the design and implementation of ServiceNow integrations align with architectural principles and business goals.

3. Collaborate with various departments to ensure the ServiceNow configuration and customizations align with their needs.

4. Analyze and assess application lifecycles within the ServiceNow ecosystem and make necessary architectural recommendations.

5. Lead technical analysis, design, development, and implementation support for the ServiceNow platform.

6. Oversee and coordinate all ServiceNow related development and configuration tasks.

7. Evaluate ServiceNow platform performance and make necessary recommendations and adjustments.

8. Continually stay updated with the industry's latest trends and technologies, particularly those related to ServiceNow.

9. Coordinate necessary training and workshops for team members and stakeholders to ensure proper understanding and optimal productivity.

10. Ensure the timely resolution of system and software issues, and work collaboratively with stakeholders to devise workable solutions.

11. Provide regular technical mentoring to the internal Development team.

Qualifications :

1. Bachelor's or Master's degree in Information Technology, Computer Science or related field.

2. More than 5 years of experience as a solutions architect, preferably managing ServiceNow platforms.

3. Expert knowledge of ITIL processes and their application to solution architecture.

4. Excellent stakeholder management skills with an ability to explain intricate technical details.

5. Experience with ServiceNow solutions design, development, and deployment.

6. Strong problem-solving abilities and strategic acumen.

7. Strong teamwork and leadership skills.

8. Proficiency in German is preferred, but not mandatory.

9. ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist - IT Service Management (CIS-ITSM) certification is a plus.