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ServiceNow Architect - ITSM/HRSD Module (15-20 yrs)

15-20 years

ServiceNow Architect - ITSM/HRSD Module (15-20 yrs)

Risk Resources

posted 1mon ago

Job Description

Role : ServiceNow Architect (HRSD,ITSM)


Required Technical Skill Set (Skill Name) :


- ITOM, Catalog Item, UI Script, ACL's


- ITAM Service Now Developer HRSD


Job Description :


Major Responsibilities :


- Configure ServiceNow HRSD modules to meet the precise requirements of client (OOTB).


- Cultivate strong relationships with HR stakeholders and clients, serving as a trusted advisor on HRSD solutions.


- Understanding of ITIL concepts when it comes to continuous improvement and maintaining a sustainable infrastructure through change management protocols.


- Understanding the client requirement and create HR services and record producers.


- Should be Knowing REST/SOAP Integration and should have hands on experience for the same.


- Customer service oriented, ability to meet defined SLAs, Project Management experience and familiar with Agile & Scrum methodologies.


- Providing demos of the OOB HRSD modules, mapping client existing HR processes to ServiceNow HRSD capabilities to provide.


- Implement the Human Resources application in order to set up HR data.


- Configure applications to work with the organisation's HR processes.


- Strong experience with HR Service Management, Knowledge Management, Service Portal, Chat, Reporting, Integrations and HR Hub.


- Identify opportunities for process improvement, automation, and the adoption of HR best practices within client organizations.


- Assist in integration testing.


- Support customers during UAT.


- Contribute to building and implementing technical best practices and procedures.


Good-to-Have :


- A strong team player comfortable in a cross-cultural and diverse operating environment


- Result oriented and ability to deliver under tight timelines


- Ability to successfully resolve conflicts in a globally matrix driven organization


- Excellent communication and collaboration skills


Functional Areas: Other

Read full job description

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